MAYELIN HERNANDEZ

Certified Pharmacy Technician

Genoa Healthcare

10.2006 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Communicated directly with doctors offices via telephone, fax and email.
Maintained drug inventory levels by ordering necessary medications and supplies.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.