Mayelinne Dominguez
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BM Cargo
05.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Almacen MSC
09.2015 - 11.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Virtual Home Office
Infotep
09.2023
Microsoft Worksheet (Excel)
Infotep
08.2021
Assistant Secretary
Infotep
06.2021
Gastronomic Marketing
Infotep
05.2021
Office And Internet Program Manager
Infotep
12.2020
High School Diploma -
San Miguel Arcangel
Dominican Republic08.2015
Skills
- Call Management
- Data Collection
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft
- Microsoft Word
- Customer Services
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
BM Cargo
05.2019 - 12.2021
Cashier
Almacen MSC
09.2015 - 11.2018
Virtual Home Office
Infotep
Microsoft Worksheet (Excel)
Infotep
Assistant Secretary
Infotep
Gastronomic Marketing
Infotep
Office And Internet Program Manager
Infotep
High School Diploma -
San Miguel Arcangel
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