Mayelis Barrios
Hialeah
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Advanced Security Innovations, LLC.
Doral
02.2025 - Current
- Coordinated office operations and administrative tasks for efficiency and productivity.
- Trained new staff on office protocols, systems, and software applications.
- Maintained electronic filing systems to ensure easy access to documents.
- Implemented inventory management practices to track supplies and reduce waste.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Accounting Assistant
HPF Distributors LLC
Medley
05.2022 - 01.2025
- Assisted in reconciling bank statements with company records.
- Processed invoices and expense reports for timely payment approval.
- Maintained accurate financial records using accounting software.
- Organized and filed financial documents for easy retrieval.
- Communicated with vendors regarding billing issues and clarifications.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Provided support to upper management with special projects related to finance or accounting processes.
Customer Service Representative
Publix Supermarkets Store
Miami
02.2019 - 05.2022
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and active listening.
- Collaborated with team members to improve customer service processes.
- Maintained knowledge of company products to support customer needs.
- Supported training sessions for new employees on service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06-2020
Skills
- Customer relationship management
- Conflict resolution
- Data entry
- Financial reconciliation
- Office administration
- Invoice processing
- Problem solving
- Attention to detail
- Stress management
- High-energy attitude
Certification
- Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- I love reading, listening to music, and spending quality time with my loved ones.
- I love traveling and discovering new foods & cultures.
- I enjoy going on walks and keeping a healthy lifestyle.
Timeline
Office Manager
Advanced Security Innovations, LLC.
02.2025 - Current
Accounting Assistant
HPF Distributors LLC
05.2022 - 01.2025
Customer Service Representative
Publix Supermarkets Store
02.2019 - 05.2022
High School Diploma -
Miami Coral Park Senior High School
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