Mayen Deng
Chicago,IL
Summary
Proven reliability and expert cleaning techniques defined my tenure at Double Tree Hotel By Hilton, where I elevated guest satisfaction through meticulous public area upkeep and efficient housekeeping operations. Demonstrating initiative, I enhanced room turnover efficiency and supported a team-oriented work culture, showcasing both hard and soft skills crucial for hospitality excellence.
Overview
23
23
years of professional experience
Work History
Houseman
Double Tree Hotel By Hilton
08.2001 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
Education
Ged Classes -
Truman College
Skills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
Timeline
Houseman
Double Tree Hotel By Hilton
08.2001 - Current
Ged Classes -
Truman College