Mayen Hoadley
Yakutat,AK
Summary
Experienced Office Manager/Customer Service/Front End Manager with 10+ years of administrative, and leadership. Professional who is friendly and energetic and has exceptional communication and prioritization skills. Experienced Office Manager who excels at managing multiple projects at once and fostering teamwork. Perspective, confident, in making quick effective decisions with minimal information. Able to learn policies and procedures as a guide, to make correct decisions. Able to adapt easily, and use available resources, data, and tools to set priorities, to ensure a smooth operation of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Assistant
Senior Center at Yakutat Tlingit Tribe
10.2024 - Current
- Prepared ingredients and maintained cleanliness in kitchen environment.
- Assisted chefs in meal preparation and plating for service efficiency.
- Managed inventory by tracking supplies and minimizing waste effectively.
- Collaborated with team to ensure timely of dining areas and assist residents with meal service when needed & food delivery during peak hours.
- Inventory management by tracking and reporting ingredient usage and shortages.
- Follow food safety and hygiene regulations
- Maintain cleanliness and organization of kitchen, including washing dishes, cleaning prep areas, and disposing of waste.
- Follow all health and safety guidelines to ensue a safe kitchen environment.
- Lead the packaging of meals for home delivery
- Weekly shopping
- weekly menus and post in town
Office Manager
Alaska Commercial Company
11.2014 - 02.2023
- Ensure an enjoyable shopping experience for customers
- Motivational leader
- Schedule staff to maximize customer service and fulfill business needs in the absence of the Department Manager
- Oversaw employees in a 9-10 employees, ensuring productivity and positivity.
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews
- Fully support and participate in all advertising campaigns
- Processed incoming payments and prepared vendor invoices.
CSA & Boarding Agent
WFS (Worldwide Flight Services)
08.2014 - 03.2016
- Checked boarding passes & IDs to verify passengers
- Made announcements about boarding groups, delays and gate changes
- Make reservations, issue tickets and itineraries and compute fares for passengers
- Handled baggage check-in, collect excess baggage charges, and provide general travel information.
- Assist passengers and helped with special assistance, wheelchair bound passengers, unaccompanied minors, families
- At the boarding gates, including checking ticket validity, and processing boarding procedures.
- Managed arrangements for passengers holding reservations, standby travelers, and their luggage.
- Managed standby and last minute seating issues.
- Determined flight close-out times and complete necessary flight documentation for accuracy.
- Handled post-departure procedures, including invalidating tickets and finalizing reports.
- Conducted lost and found activities, including tracing lost and found activities, updating passengers, and returning found items
- Processed claims for lost or damaged baggage, including on-the0spot settlements for minor claims and forwarding larger claims to appropriate personnel.
- Received and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
- Ensured compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Education
Associate of Arts - Business Administration
Mesa Community College
Mesa, AZ01.1998
High School - undefined
Dobson High School
Mesa, AZ01.1996
Skills
- Excellent communication skills with a focus on customer service
- 40WPM Typist
- Experience with Microsoft Office – Word & Excel
- Customer service
- Excellent multi-tasking ability
- Leadership and management training
- Excellent memory and attention to detail
- Strategic planning
- Clear oral/written communication
- Work on multiple projects under pressure and meet strict deadlines
Certification
Food Handlers & safety certified thru YTT (Yakutat Tlingit Tribe)
CPR certified through YCHC (Yakutat Community Health Center)
valid until 2026
Timeline
Kitchen Assistant
Senior Center at Yakutat Tlingit Tribe
10.2024 - Current
Office Manager
Alaska Commercial Company
11.2014 - 02.2023
CSA & Boarding Agent
WFS (Worldwide Flight Services)
08.2014 - 03.2016
High School - undefined
Dobson High School
Associate of Arts - Business Administration
Mesa Community College
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