Mayerleth Ramos
Elizabeth,New Jersey
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
A highly organized professional that establishes relationships with customers and stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce, and customer service. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy Health
10.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
Sales Associate
CVS Pharmacy Health
02.2022 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Maintained a clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discount and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and store coupons.
Teacher
International Academy Aviation
02.2019 - 12.2019
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom related to the area of Tourism and aviation.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities in the classroom related to the area of Tourism and aviation.
Travel Agent
Viajes El Corte Ingles
09.2015 - 05.2017
- Booked transportation using booking engines and Sabre and Amadeus GDS, made hotel reservations and collected payments to optimize trip planning.
- Forged robust marketing strategy by incorporating promotional techniques and materials to increase tour package sells.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Maintained favorable working relationships with co-workers to foster and promote a cooperative working environment.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades, and other amenities for clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to create and promote special travel packages.
- Developed promotional materials for travel packages to market hot destinations.
Comunications Advisor
Fundación De Niños Especiales
06.2015 - 06.2016
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help the business function smoothly.
- Improved processes by recommending operational changes.
- Advice on the implementation of actions of
internal and external communication of the foundation with the aim of strengthening its participatory communication processes, helping to fulfill the objective and social work proposed by FUNDEC.
Community Manager
Noticiero Más Pacífico
06.2013 - 06.2015
- Conducted daily updates to social media profiles to boost company online presence.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Education
Social Communication With An Emphasis in Community - Social Comunication
Universidad Nacional Abierta Y A Distancia UNAD
Colombia12.2016
International Flight Attendant - Aviation
Escuela De Azafatas Internacionales
Cali, Colombia12.2007
Skills
- Monetary Transactions
- Speaking
- Microsoft Access
- Staff Management
- Bank Deposit Preparation
- Coordination
- Team Member Motivation
- Document Management
- Persuasion
- Strategic Planning
- Deposit Verification
- Motivational Leadership
- Email Software
- Order Supplies
- Store Opening and Closing
- Financial Management
- Cash Register Operations
- Writing
- Negotiation
- Restock Shelves
- Merchandising Proficiency
- Retail Store Operations
- Returns and Refunds
- B2B Sales and Customer Service
- Verbal and Written Communication
- Sales Training
Timeline
Shift Supervisor
CVS Pharmacy Health
10.2022 - 06.2023
Sales Associate
CVS Pharmacy Health
02.2022 - 10.2022
Teacher
International Academy Aviation
02.2019 - 12.2019
Travel Agent
Viajes El Corte Ingles
09.2015 - 05.2017
Comunications Advisor
Fundación De Niños Especiales
06.2015 - 06.2016
Community Manager
Noticiero Más Pacífico
06.2013 - 06.2015
Social Communication With An Emphasis in Community - Social Comunication
Universidad Nacional Abierta Y A Distancia UNAD
International Flight Attendant - Aviation
Escuela De Azafatas Internacionales