Mayerli Pesantes
La Puente,CA
Summary
Service oriented Professional with effective communication and customer service skill. Experienced in providing overall day to day customer service within a recreational/hospitality environment with a focus in overall customer experience. Excellent follow through, creates a positive work environment building relationships with new and existing customers, and managing overall operations. Languages English and Spanish.
Overview
3
3
years of professional experience
Work History
Sales Associate
BMW Of Buena Park
Buena Park, CA
04.2023 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
Salesperson
Hgreg Nissan Of Puente Hills
City Of Industry, CA
05.2021 - 12.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
Business Development Representative
Puente Hills Nissan
City Of Industry, CA
03.2021 - 05.2021
- Effectively built relationships with both established and potential customers.
- Established strong client relationships to drive business development.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients
- Stayed current on company products and services to provide top-notch expertise to customers.
- Recommended product changes to enhance customer interest and maximize sales.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
High School Diploma -
William Workman High School
City Of Industry, CA05-2019
Skills
- Customer Service
- Product Expertise
- Problem Solving
- Customer Communication
- Sales Support
- Closing tactics
Timeline
Sales Associate
BMW Of Buena Park
04.2023 - Current
Salesperson
Hgreg Nissan Of Puente Hills
05.2021 - 12.2022
Business Development Representative
Puente Hills Nissan
03.2021 - 05.2021
High School Diploma -
William Workman High School