Mayerlin Echevarria
Brooklyn,NY
Summary
Proven BDC Representative with a track record of enhancing customer satisfaction through exceptional service and CRM software proficiency. At Jenna, I leveraged my problem-solving abilities and attention to detail to improve client relations and sales team efficiency. Skilled in multitasking and communication, I consistently exceed performance goals.
Overview
4
4
years of professional experience
Work History
BDC Representative
Jenna
12.2023 - 12.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Bakery Clerk
Sal
09.2022 - 12.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Restaurant Cashier
Ricardo Echevarria
12.2020 - 12.2021
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
Real Estate License - Real Estate
Brooklyn School of Real Estate
Brooklyn Kings Highway Diploma - Psychology
New Door High School
System Island 06.2020
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Jenna
12.2023 - 12.2024
Bakery Clerk
Sal
09.2022 - 12.2023
Restaurant Cashier
Ricardo Echevarria
12.2020 - 12.2021
Real Estate License - Real Estate
Brooklyn School of Real Estate
Diploma - Psychology
New Door High School
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