Mayerling Lee
Royal Palm Beach,FL
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
25
25
years of professional experience
1
1
Language
Work History
Manager
Trader Joe's
Boca Raton, FL
09.2020 - Current
- Supported store operations thru effective scheduling and budget management to achieve store goals
- Lead training of all new hires and helped to ensure they were set up for success
- Responsible for hiring and selection process that included onboarding
- Oversaw key merchandising areas of the store by working with section leaders to look at the store thru the customer's eyes.
Store Manager
BCBG
Palm Beach Gardens, FL
06.2018 - 06.2020
- Managed two shops within Bloomingdale's that represented different clientele.
- I have responsibility for scheduling, monthly sales plans and goals and ensuring visual and merchandising standards
- Define, achieve and maintain individual and team sales goals
- Set personal sales goals and developed my team to set and achieve their goals through building a client portfolio
- Achieved a 30% increase over prior year.
Account Associate
AME SALES
Royal Palm Beach, FL
10.2012 - 06.2018
- Managed billing and account services for all aspects of the business.
- Helped in managing partner company clients and sales.
- Paid all incoming accounts using Peach Tree Accounting software.
- Worked to drive sales through customer follow up on leads and growing current business.
Assistant Manager
ROSS STORES
Royal Palm Beach, FL
10.2011 - 10.2012
- Direct store operations of a $30 million/year with responsibility for hiring, training, managing and 45 employees
- Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment
- Perform weekly forecasting sales projections and scheduling to insure merchandising and customer service are maximized to achieve sales goals
- Directed merchandising teams to accomplish daily stocking, store standards and company merchandising philosophy.
Store Manager
ANN TAYLOR LOFT
Coral Springs, FL
03.2008 - 05.2010
- Manage daily retail operations of a $2 million, 16 employee apparel store
- Supervised merchandising and loss-control strategies
- Manage total store level operations, including staff hiring, training, evaluations, work schedules and payroll
- Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance
- Established sales goals, managed budgets and devised sales forecasts
Assistant Manager
LINENS N THINGS
Wellington, FL
02.1996 - 03.2008
- Oversaw daily operations and key initiatives through a team of 25+ associates and 4 department managers for this $7 million retail facility
- My key focus was to maximize employee performance, maintain inventory levels, and promote key events to ensure optimal store profits and earnings
- Managed all the staff concerns regarding: time off, sick days, insurance forms, complaints, taxes, scheduling and more
- Established a strong customer service environment and maintained above average scores consistently.
Education
Bachelor of Science - Political Science
Rafael Vrdaneta
Skills
Creative merchandising
Timeline
Manager
Trader Joe's
09.2020 - Current
Store Manager
BCBG
06.2018 - 06.2020
Account Associate
AME SALES
10.2012 - 06.2018
Assistant Manager
ROSS STORES
10.2011 - 10.2012
Store Manager
ANN TAYLOR LOFT
03.2008 - 05.2010
Assistant Manager
LINENS N THINGS
02.1996 - 03.2008
Bachelor of Science - Political Science
Rafael Vrdaneta