Mayerlyn Diaz

ADMINISTRATIVE SKILLS EXPERIENCES:

• Verified, updated and entered patient information into system.
• Answered and managed incoming calls and emails.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Scheduled and confirmed patient appointments and consultations.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Ordered and maintained supply inventory for medical office.

CLINICAL SKILLS EXPERIENCES:

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Laid out dental instruments and equipment before procedures.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Documented patient records with procedures performed and added notes taken to charts.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Assisted dentist during examinations by retracting patient's cheeks and tongue.
• Built loyal patient following and retained return patients by providing empathetic and caring service.

• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Investigated and analyzed client complaints to identify and resolve issues.
• Monitor and receive telephone calls while providing excellent customer service.
• Providing informational material towards program services.
• Scheduling patient's transportation towards where assistance needed to be met.
• Filling and maintaining records of divers to maintain up to date material.

• The first point of contact for clientele and employees.
• • Upselling multiple services to future clientele by advising and assisting on a customizable plan
• Directly assisting driving instructors to ensure effective scheduling and work completion.
• Ensuring monetary payments for lessons and road test are accounted for kept on file.
• Receiving and responding to incoming inquires related to the driving school.
• Keeping files organized and up to date, making copies, scanning, faxing, emailing, and printing.
• Scheduling all driving lessons by utilizing the online scheduling system.
• Arranging schedules of clientele and employees for assigned location.
• Maintaining records and company files in an organized manner.
• Assist management with comprehensive duties and responsibilities to ensure business runes smoothly on a daily basis.
• Processed payments and updated accounts to reflect balance changes.