Maygan Bhatti
Albany,NY
Summary
Banking professional with expertise in client account management, security compliance, and operational excellence. Demonstrates strong organizational and relationship-building skills, ensuring efficient operations and exceptional client service. Proven track record of high productivity and accuracy in financial client services. Specializes in customer satisfaction, transaction processing, and compliance adherence. All contributing to seamless banking experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Albany, NY
07.2022 - Current
- Ensured compliance with bank and legal guidelines for reporting and money handling.
- Established strong client relationships through personalized interactions and quality service.
- Identified customer needs and recommended suitable banking products and services.
- Collaborated with internal teams to provide comprehensive financial solutions.
- Executed wire transfers, adhering to banking best practices and confidentiality protocols.
- Processed mortgage and loan payments by verifying payment details for accuracy.
- Maintained accurate customer records while safeguarding data confidentiality.
- Maintained records of all customer interactions in a secure database system.
- Participated in community events and workshops to promote bank services and financial literacy.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Examined checks for endorsements to verify legality of documents.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Participation in community awareness seminars around protecting their money.
- Provided flexible coverage between financial centers to ensure operational excellence.
- Assisted fellow teammates with override privileges, analyzing risk factors within every transaction.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
Member Service Representative
TCT Federal Credit Union
Ballston Spa, NY
08.2020 - 05.2022
- Resolved customer conflicts by leveraging internal knowledgebases to develop strategic solutions.
- Increased customer satisfaction ratings through prompt issue resolution and effective communication.
- Ensured compliance with banking regulations and applicable laws in daily operations.
- Verified identity information for new accounts using established verification procedures.
- Provided friendly and professional greetings to customers upon arrival.
- Maintained accurate records of member interactions and transactions for reference.
- Processed loan applications in accordance with policy requirements, documenting decisions thoroughly.
- Enhanced product knowledge continuously to improve service quality and meet sales targets.
- Monitored changes in relevant federal regulations related to lending practices.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Approved or denied loan applications and explained reasoning behind decisions.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Reviewed loan agreements to confirm completeness and accuracy.
- Informed customers of loan application requirements and deadlines.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06-2017
Skills
- Regulatory compliance
- Financial analysis
- Loan processing
- Data management
- Conflict resolution
- Risk assessment
- Sales techniques
- Community engagement
- Customer feedback analysis
- Product knowledge
- Operational excellence
- Multitasking capacity
- Task prioritization
- Problem-solving abilities
- Administrative support
- Cash handling
- Professionalism
- Relationship building and management
- Adaptability and flexibility
- Proficient in Microsoft Office
- Teamwork
- Critical thinking
Accomplishments
- Received sixteen global recognition cards within the Albany-Hudson Valley Market for exceptional client care and community involvement.
- Recognition within market calls with region team.
Affiliations
- I enjoy playing pickup softball, this has been a hobby of mine since I started playing in 4th grade!
- I enjoy going to the gym and keeping myself active outside of work!
- Spending time with family and friends when time allows!
Certification
- NYS Licensed Notary - Active commission.
Languages
Urdu
Elementary
Timeline
Relationship Banker
Bank of America
07.2022 - Current
Member Service Representative
TCT Federal Credit Union
08.2020 - 05.2022
High School Diploma -
Saratoga Springs High School