Maygan Carroll
Mocksville,NC
Summary
Accomplished shipping and receiving clerk with over 10 years of customer service experience. Enthusiastic personality and pleasant attitude complements skills in organization and information processing.
Overview
17
17
years of professional experience
Work History
Checker Loader
International Paper
12.2019 - Current
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts to move outgoing shipments to loading area.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Assistant General Manager of Operations
Panera Bread
03.2016 - 11.2019
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled inventory by creating Excel spreadsheets for food and beverage.
- Monitored key performance metrics to identify areas for improvement.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Combat Logistics
The United States Marine Corps
03.2007 - 03.2011
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Maintain highly secured weapons.
Education
Bachelor of Arts - Criminology
The Ohio State University
Columbus, OH12.2015
Skills
- Relationship Building
- Microsoft Office
- Data Documentation
- Product Inspection
- Data Entry
- Loss Prevention
Languages
sign language
Limited Working
Timeline
Checker Loader
International Paper
12.2019 - Current
Assistant General Manager of Operations
Panera Bread
03.2016 - 11.2019
Combat Logistics
The United States Marine Corps
03.2007 - 03.2011
Bachelor of Arts - Criminology
The Ohio State University