May Jane Ramo
Kahului,HI
Summary
Diligent, motivated and enthusiastic Valet Clerk Cashier with excellent multitasking, organizational and time management abilities, seeking increasing responsibilities in a fast pace working environment. With my 7 years hands-on experience in Retail, I am skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Strong communicator and team player, very eager to learn and adaptable to new processes to support overall organizational success.
Overview
15
15
years of professional experience
Work History
Guest Services - Valet Parking Cashier
Grand Wailea, A Waldorf Astoria Resort
Kihei, Hawaii
05.2016 - Current
- Greeting arriving and departing guests in a timely, friendly and efficient manner.
- Totaling, processing and collecting payments from guests and all parking transactions to include, but not limited to, using point-of-sale system (CPVS and OnQ), handling money, managing a bank, reporting discrepancies, processing debit and credit cards, making change and processing GC, cards, vouchers and credits.
- Operating and managing booth area.
- Maintaining accurate records of parking-related charges and fees including, but not limited to parking rates, validations, accrued parking time, vehicles in the hotel's care, etc.
- Managing flow of traffic as needed.
- Responding to guest inquiries and delivering high level of customer service to guests using listening and engagement skills.
- Working graveyard shifts to conduct valet parking night audit (making sure all keys are accounted for and ensuring charges are posted accurately on a timely manner (Interfacing CVPS and OnQ).
- Training new team members about the whole Valet Desk operations.
- Completing daily tasks to keep areas clean and neat for maximum productivity.
Retail Sales Associate
Grand Wailea, A Waldorf Astoria Resort
Kihei, Hawaii
09.2011 - 05.2016
- Greeting and acknowledging guests upon arrival in the shop.
- Demonstrating knowledge of merchandise, styling and pricing.
- Accurately totaling, processing and collecting payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, vouchers, gift certificates, room charges through OnQ and cards.
- Wrapping merchandise and packing for shipping.
- Assisting in conducting inventory and ensuring adequate merchandise supply levels.
- Responding to guest inquiries and requests in a timely, friendly and efficient manner.
- Promoting special offers and discounts to encourage additional purchases.
- Maintaining a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Sales Associate
Gap at the Shops at Wailea
Kihei, Hawaii
09.2009 - 09.2011
- Greeting customers and providing exceptional customer service.
- Assisting customers with product selection, sizing and styling.
- Performing cashier duties such as accepting payments using a point-of-sale system (debit and credit cards; gift cards and rewards) securely and accurately, issuing receipts and counting money back change.
- Tracking sales performance metrics to identify trends in the market place.
- Handling customer complaints in a professional manner.
- Helping customers find specific products, answered questions, and offered product advice.
- Restocking shelves as needed to ensure sufficient inventory levels.
- Maintaining up-to-date knowledge of store merchandise and policies.
- Developing promotional strategies to increase sales volume, like upselling items based on customer interests and needs.
- Maintaining cleanliness of store environment including floors, windows, displays.
Pharmacy Technician
Longs Drugs
Kihei, Hawaii
02.2009 - 09.2011
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Performing data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Retrieving medication from shelves based on physician orders; preparing for dispensing by counting, pouring, labeling and delivering them to pharmacists for review.
- Ensuring compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Monitoring inventory levels of commonly used drugs and placed orders when necessary.
- Verifying accuracy of medication labels before they were dispensed to customers.
- Receiving payment from customers and processed credit card transactions when necessary.
Education
Bachelor of Science - Civil Engineering
Saint Louis University
Baguio City, Philippines03-2000
Skills
- Time management skills
- Order Taking
- Customer service excellence
- Money Handling and Cash Drawer Balancing
- Complex Problem-Solving and Issue Resolution
- Written and verbal communication
- Organizational abilities
- Computer Literate
Languages
English
Full Professional
Tagalog
Full Professional
Ilocano
Native/ Bilingual
INTERESTS
- I love to organize and plan trips to see and explore new places (Spring and Fall are my favorite seasons to travel because of the cooler weather) and try new cuisines and learn their cultures.
- Movies
- Reading books
References
References available upon request.
Timeline
Guest Services - Valet Parking Cashier
Grand Wailea, A Waldorf Astoria Resort
05.2016 - Current
Retail Sales Associate
Grand Wailea, A Waldorf Astoria Resort
09.2011 - 05.2016
Sales Associate
Gap at the Shops at Wailea
09.2009 - 09.2011
Pharmacy Technician
Longs Drugs
02.2009 - 09.2011
Bachelor of Science - Civil Engineering
Saint Louis University
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