MAY JANICE PALLONES
Customer Service
Las Vegas,NV
Summary
I am seeking a company where my experience can not only improve the status of the company, but also automate the working process to the best possible one.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Hudson Group
Las Vegas
02.2021 - 09.2021
- Executes daily opening, closing, and shift-changes procedures. Ensures that the sales floor is fully stocked, visually appealing, and properly rotated. Processes POS transactions, preforms cash register registration, conduct float verifications, spot checks, processes voids, makes deposits, and complete end-of-shift reconciliations. Supervises, trains, and coaches retail associates. Assigns daily duties, communicates sales targets, and ensures team members are on time and in proper uniform. Ensures customers are greeted properly and customer lines are managed efficiently. Acts as the point of contact to resolve escalated customer complaints or issues. Says vigilant for theft and shoplifting. Enforces register policies to control internal shrinkage.
Sales Associate
Dillard's
Las Vegas
03.2019 - 10.2019
- Greets and receives customers in welcoming manner. Drives sales through engagement of customers, suggestive, and sharing product knowledge. Processes payments by totaling purchases, processing checks, cash, and store cards. Provides outstanding customer service.
Sales Ambassador
Caesar's Palace Hotel and Casino
Las Vegas
05.2015 - 09.2016
- Welcoming guests/customers into the store. Staying knowledgeable about our range of products. Explaining the benefits and functions of products, method of preparation how to use them to achieve the best results. Organized and prioritized work to complete assignments in a timely, efficient manner.
Players Club Representative
Imperial Palace Hotel and Casino
Las Vegas
08.2006 - 01.2008
- Generates excitement and provides personal attention to guests/customers. Introduces and promotes Players Club by explaining its benefits and how to join; assists players with membership applications. Introduces promotional items such as coupons, gifts or generic player cards to guests. Informs of current and future promotions and how they can participate.
Certified Nursing Assistant
Medilodge Nursing Home
Rochester, Michigan
09.2003 - 02.2006
- Assisting patients with daily activities. Preparing each patient room with necessary items like, blankets, pillows, medical equipment and bathroom needs. Grooming and bathing patients with low mobility. Helping patients eat and take medications. Making sure they have regular meals and proper medication dosages. Monitoring vitals, patient behavior and report them to the nursing and medical staff.
Receptionist
Bridger Law Office
Las Vegas
01.2001 - 04.2002
- Greet clients and visitors in a friendly manner and determine the reason for their visit. Answer phone calls and emails. Respond to or forward client questions to the appropriate department. Contact clients to schedule appointments with attorneys and another staff. Organize files. Sort and distribute mail. Manage office supplies and order when necessary.
Education
Diploma -
Zabales National High School
Philippines03-2000
Skills
- Leadership and Teamwork
- Ability to Work in a Team
- Fast Learner
- Interpersonal Skills
- Critical thinking and problem solving
- Ability to Multitask
- Ability to Work Under Pressure
- Effective Time Management
- Communication Skills
- Customer Service
- Creative Problem Solving
Timeline
Shift Supervisor
Hudson Group
02.2021 - 09.2021
Sales Associate
Dillard's
03.2019 - 10.2019
Sales Ambassador
Caesar's Palace Hotel and Casino
05.2015 - 09.2016
Players Club Representative
Imperial Palace Hotel and Casino
08.2006 - 01.2008
Certified Nursing Assistant
Medilodge Nursing Home
09.2003 - 02.2006
Receptionist
Bridger Law Office
01.2001 - 04.2002
Diploma -
Zabales National High School
Address
5127 Garden Ln, Unit C, Las Vegas, NV, 89119