Summary
Overview
Work history
Education
Skills
Languages
Timeline
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May Joyce Vertido

Colorado Springs ,HI

Summary

Highly motivated RN and United States Army veteran with 20+ years diverse experience in healthcare leadership. Demonstrated expertise in large-and small-scale project management. Certified Coach, Trainer, and Speaker: skilled in ability to lead and motivate groups in delivery of technology solutions, change management, quality improvement initiatives. Managed assets/budgets of $5M while exceeding expectations of executive leadership in fast-paced environments. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

30
30
years of professional experience

Work history

Customer Success Manager, Strategic Accounts

nVoq Incorporated
Boulder, Colorado
11.2022 - Current
  • Lead contact for strategic accounts; established and strengthened relationships with key business stakeholders
  • Developed recommendations, best practices, and optimized strategic plans for clients
  • Evaluated customer feedback and presented findings to stakeholders to improve retention strategy.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.


Clinical Technology Advocate

nVoq Incorporated
Boulder, Colorado
05.2021 - 11.2022


  • Advised design teams of unique client requests requiring product adaptations.
  • Communicated technical feedback from field to upstream product management teams for product enhancements.
  • Participated in trade shows to promote solutions.
  • Presented device features and qualities to showcase business benefits.


Chief, Clinical Informatics; CNIO

US Army Tripler Army Medical Center
Honolulu, Hawaii
12.2017 - 02.2021
  • Directed 5 Supervisors and 16 cross-functional team managers to develop business processes, clinical data research, and information systems support for a 194-bed facility with 3,800 employees
  • Ensured information systems and procedures met the organization overall priorities
  • Implemented handsfree communication systems: deployed 900+ devices to clinical staff, resulting in improved operational efficiency and increased annual revenues
  • Identified and resolved operational issues impacting productivity, performance, or profitability.

Chief, Healthcare Informatics Division

US Army Evans Community Hospital
Fort Carson, Colorado
05.2016 - 08.2017
  • Led informatics operations for a 78-bed community hospital with 13 offsite clinics, 2,400 employees
  • Supervised 7 civilian personnel responsible for promoting and driving continuous performance improvement by problem-solving and sharing suggestions to optimize team operations
  • Provided requirements analysis, design, and implementation services for all clinical information systems

Joint Commission Sustainment Officer

US Army Evans Army Community Hospital
Fort Carson, Colorado
11.2015 - 05.2016
  • Handpicked to provide leadership to functional management team in preparation for triennial Joint Commission Survey
  • Implemented Tracers with AMP for better compliance tracking and data management
  • Led the successful triennial survey

Nursing Supervisor

US Army Evans Army Community Hospital
Fort Carson, Colorado
01.2014 - 11.2015
  • Supervised staff in 78-bed U.S. Army Medical Facility
  • Managed nurses in delivering impeccable patient care to critical care patients.
  • Oversaw, trained, and mentored junior nursing staff.
  • Effectively planned and utilized physical, human, and financial resources through local acuity system tracker.


Education

Master of Business Administration - Data Analytics

Colorado Technical University
Colorado Springs
01.2021 - 07.2022

Master of Science - Nursing Informatics

Master of Science in Nursing (MSN)
Minneapolis, Minnesota
08.2009 - 04.2014

Bachelor of Science - Nursing

Hawaii Pacific University
Honolulu, Hawaii
01.2000 - 12.2022

Skills

  • Change management
  • Business Process Management
  • Requirements gathering
  • IT systems analysis
  • Leadership
  • Care Coordination, Planning
  • Organizational Communication
  • Policy Implementation
  • Problem Solving
  • Project Management
  • Quality Improvement
  • Resource Requirements
  • Staff Development
  • Workflow Analysis

Languages

English
Fluent

Timeline

Customer Success Manager, Strategic Accounts

nVoq Incorporated
11.2022 - Current

Clinical Technology Advocate

nVoq Incorporated
05.2021 - 11.2022

Master of Business Administration - Data Analytics

Colorado Technical University
01.2021 - 07.2022

Chief, Clinical Informatics; CNIO

US Army Tripler Army Medical Center
12.2017 - 02.2021

Chief, Healthcare Informatics Division

US Army Evans Community Hospital
05.2016 - 08.2017

Joint Commission Sustainment Officer

US Army Evans Army Community Hospital
11.2015 - 05.2016

Nursing Supervisor

US Army Evans Army Community Hospital
01.2014 - 11.2015

Master of Science - Nursing Informatics

Master of Science in Nursing (MSN)
08.2009 - 04.2014

Bachelor of Science - Nursing

Hawaii Pacific University
01.2000 - 12.2022

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May Joyce Vertido