Maykel Nardo
Cape Coral,FL
Summary
Advanced through promotions to become Store Director and to provide strategic, operational and fiscal leadership and maintain presentation/service standards in all assigned locations. Committed to superior customer service, excellent organizational and interpersonal skills, able to multi-task effectively and prioritize tasks to meet deadlines in a detail oriented and resourceful manner of completing all job duties. Supervision of managers and associates, developing and implementing methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc. Excellent ability to communicate and inform Management of current status of store activities, interpret company policy to associates and enforce safety regulations. Recruitment, hiring and training of Managers and associates to maintain adequate store staff and to train the new hires to operate store according to corporate policies, analyzing the store budgets to identify needs and/or reductions, allocations of operating budget funds, monitor cash flow, sales performances, inventory control and ensuring compliance with established security, sales and record keeping procedures and practices. Ability to maintain adequate store supplies, conduct regular store meetings, supervise cash handling, deposit reconciliation and delivery of deposits to bank. Utilization of labor management tools, including effective scheduling, to maximize productivity, profitability and margins and ensuring the employees also provide the same level of excellent customer service as set by my example and education standards.
Overview
10
10
years of professional experience
Work History
Store Director
Winn-Dixie Stores Inc.
01.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
Store Director
Winn-Dixie Stores Inc.
01.2016 - 01.2022
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Boosted revenue $Amount by developing and deploying strategies to effectively improve operations.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Director
Winn-Dixie Stores Inc.
04.2015 - 01.2016
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate Of Business Administration - Business Administration And Management
Florida National University
Hialeah, FLHigh School Diploma - High School
Hialeah High School
Hialeah, FL06.2003
Skills
- Sales leadership
- Vendor relationship development
- Brand awareness
- Staff leadership
- Accounting and finance reporting
- Business development
- People management
- Store operations
- Merchandise planning
- Delegation Abilities
- Retail inventory management
- Product merchandising
- Strategic thinker
- Store opening and closing
- Policies and procedures
- Friendly and positive
- Loss prevention procedures
- Budget administration
- Team building and leadership
- Training and mentoring
- Order management
- Sales expertise
- Maximizing profitability
- Customer response
- Bank and safe deposits
- Customer service
- Multitasking and organization
- Problem-solving
- Verbal and written communication
- Relationship building and management
- Recruitment and hiring
- Competitor monitoring
- Special events
- Root-cause analysis
- Performance reviews
- Hispanic merchandise
- Finance and accounting
- Promotions management
- Leadership development
- Revenue generation
- Operational efficiency
- Goals and performance
- Documentation and reporting
- Retail merchandise quality standards
Accomplishments
- Operate a successful store in a resource-tourist area.
- Guide the store towards achieving membership in the 1 Million Dollar Club.
- Engaging with the community to be acknowledged as a people-first Director.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Director
Winn-Dixie Stores Inc.
01.2022 - Current
Store Director
Winn-Dixie Stores Inc.
01.2016 - 01.2022
Store Director
Winn-Dixie Stores Inc.
04.2015 - 01.2016
Associate Of Business Administration - Business Administration And Management
Florida National University
High School Diploma - High School
Hialeah High School
References
Reinier Contreras.
(786) 424-8014
Store Director
Henrry Ledesma.
(786) 413-4244
Food and Beverage Coordinator
Angel Gendriz.
(786) 458-9321
Food and Beverage Coordinator
Jorge Cabo.
(786) 229-0022
Regional Vice President
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