Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Certification
Timeline
Generic
MayKela Cox

MayKela Cox

Salt Lake City,UT

Summary

Dependable Coordinator with strong communication, interpersonal, and organizational skills. Proven ability to manage competing priorities and meet deadlines. Creative problem solver with analytical thinking and a strong work ethic. Skilled in office management, documentation systems, calendar management, and report preparation. Knowledgeable in project management principles, adaptable to new processes, quick-learner, and service-oriented practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Substance Use Treatment Coordinator

SALT LAKE LEGAL DEFENDERS
12.2020 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Entered data, generated reports, and produced tracking documents.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

Co-Executive Director of Policy and Community Relations

DISRUPT Utah
12.2018 - Current
  • Spearheaded fundraising initiatives to secure necessary resources for program operations and future expansion.
  • Promoted transparency by maintaining clear lines of communication with board members, funders, partners, and staff regarding organizational activities and financial status.
  • Evaluated existing policies regularly while proposing updates or new policies as needed based on changing trends or legal requirements in the field.
  • Directed the development of innovative programs addressing community needs, resulting in increased engagement from participants.
  • Developed and monitored annual operating budget and fiscal management by maximizing resources.
  • Achieved organizational growth by developing and implementing strategic plans for program expansion and funding diversification.
  • Developed comprehensive risk management strategies designed to mitigate potential threats facing both organization''s programs and its overall operations.
  • Expanded program offerings by identifying gaps in services provided by other agencies within the community and tailoring new programs to fill those voids effectively.
  • Established partnerships with community organizations and stakeholders to enhance program reach and impact.
  • Guided marketing efforts to increase public awareness of organizational mission, leading to increased volunteerism and donations.
  • Enhanced staff performance by conducting regular evaluations, providing feedback, and offering professional development opportunities.
  • Assisted in recruitment, orientation and ongoing management.
  • Served as the public-facing representative for the organization, building relationships with key stakeholders and advocating for the needs of constituents served by our programs.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.

Sr. Case Manager & Co. Executive Director

JOURNEY OF HOPE
04.2017 - 11.2021
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Provided safety planning, crisis intervention and case management to clients.
  • Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
  • Oversaw implementation of the "Kids Who Code" program, collaborating with management to achieve smooth operations.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
  • Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
  • Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes promptly.
  • Reduced client wait times with effective prioritization and time management strategies.
  • Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
  • Implemented data-driven decision-making processes to optimize services provided to clients.
  • Mentored junior case managers to enhance their skill sets and promote professional growth.

Education

Master of Science - Management & Leadership

WESTERN GOVERNORS UNIVERSITY
Salt Lake City
01.2025

Bachelor of Science - Communication And Rhetoric

UNIVERSITY OF UTAH
Salt Lake City, UT
05.2021

Skills

  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination
  • Discretion and Confidentiality
  • Strategic Planning
  • Administrative Leadership
  • Project Management
  • Multitasking and Organization
  • Team Leadership
  • Documentation and Recordkeeping
  • Coaching and Mentoring

Accomplishments

  • ACLU’s “Incarceration: The Impact on Returning Citizens” Conference, panelist, BYU J. Reuben Clark Law School Conference, held at Brigham Young University in Provo, Utah (January 2019)
  • AJFO Conference: Reentry Barriers, panelist, Adult and Juvenile Female Offenders Conference, held at Atlanta Tech Hotel and Conference Center, Atlanta, Georgia (October 2019)
  • 5th Annual Transformative Justice and Abolition Criminology Conference, speaker, Utah Reintegration Project, held at Salt Lake Community College South City Campus, Salt Lake City, Utah (February 2020)
  • State of Utah 2018 Legislative Session, speaker, HB318 (Shackling Bill), held at the State of Utah Capital, Salt Lake City, Utah (February 2019)
  • ACLU’s “The Power of Reentry: Second Chances to Those Most in Need”, speaker, University of Utah Criminal Justice Reform Conference, held at University of Utah in Salt Lake City, Utah (April 2018)

Leadership Experience

  • Co-Founder of a Utah-based nonprofit whose focus is on empowering youth in confinement.
  • Co-created a self-paced coding workshop for harmed women and girls fleeing violence.
  • Proficient Public speaker & Intermediate Keynote Speaker experience.
  • Conducted an organizational analysis of effective communication patters for a law firm.
  • Successfully completed a Tech Moms 9-week cohort

Certification

Certified Peer Support Specialist (CPSS)

Forensic Integrated Peer Support Specialist (FI/CPSS)

DHHS Forensic Integrated Peer Support Specialist Trainer

Timeline

Substance Use Treatment Coordinator

SALT LAKE LEGAL DEFENDERS
12.2020 - Current

Co-Executive Director of Policy and Community Relations

DISRUPT Utah
12.2018 - Current

Sr. Case Manager & Co. Executive Director

JOURNEY OF HOPE
04.2017 - 11.2021

Master of Science - Management & Leadership

WESTERN GOVERNORS UNIVERSITY

Bachelor of Science - Communication And Rhetoric

UNIVERSITY OF UTAH

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MayKela Cox