Mayker Ricardo
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
13
13
years of professional experience
Work History
Taxi Dispatcher/Driver
Meremgue Car Service
01.2018 - 12.2023
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Contributed to company growth by consistently meeting or exceeding daily ride targets.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
Waitress Staff Member
Cheese Cake Factory
07.2019 - 03.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Truck Driver/Delivery Driver
GO! Hospitality
02.2011 - 11.2016
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Operated with safety and skill to avoid accidents and delays.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06.1997
Skills
- Customer Service-Oriented
- Quick Learner
- Detail-oriented approach
- Effective Decision Making
- Team player attitude
- Strong multitasking
- Communication Management
- Effective Communications
- Delegating Work
Timeline
Waitress Staff Member
Cheese Cake Factory
07.2019 - 03.2023
Taxi Dispatcher/Driver
Meremgue Car Service
01.2018 - 12.2023
Truck Driver/Delivery Driver
GO! Hospitality
02.2011 - 11.2016
High School Diploma -
Richmond Hill High School