Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maykol Mesa

Cape Coral,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Services+ Phone Advisor

Kelly Connect
Cape Coral, FL
05.2023 - Current
  • Provided technical assistance to customers by troubleshooting and resolving issues related to software, hardware, and networks.
  • Documented customer interactions in a detailed manner within the company's ticketing system.
  • Assisted customers with account setup and configuration of products and services.
  • Verified customer identity through authentication processes such as security questions or other methods.
  • Answered incoming calls promptly and professionally while providing accurate information to callers.
  • Identified root cause of customer problems using problem-solving skills and critical thinking techniques.
  • Escalated complex cases to higher tier support when necessary for resolution purposes.
  • Performed remote access sessions with customers to diagnose technical issues more efficiently.

Supervisor

Sheetz
Stow, OH
08.2022 - 05.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Responded to customer questions regarding products, prices and availability.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Picker Packer

Cardinal Health
Streetsboro, OH
03.2022 - 08.2022
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Stocked shelves with incoming merchandise as needed.
  • Operated warehouse machinery such as forklifts to move materials within the facility.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

CAP 2 Supervisor

Walmart
Cape Coral, FL
08.2020 - 01.2022
  • Supervised CAP 2 team to ensure all tasks were completed in a timely manner.
  • Monitored staff performance and provided guidance when necessary.
  • Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
  • Provided technical support to the CAP 2 team members as needed.
  • Developed training plans for new employees and conducted training sessions accordingly.
  • Assisted in developing processes, procedures, and policies related to the CAP 2 team's work activities.
  • Resolved conflicts between staff members and ensured that proper protocols were followed at all times.
  • Analyzed data from previous projects in order to improve future operations within the department.
  • Worked closely with other departments in order to ensure successful collaboration on joint projects.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored workers and reviewed completed work for proper performance.
  • Presented and explained work orders to team.
  • Completed or assisted with difficult or skilled tasks.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2021

Skills

  • Training and mentoring
  • Research abilities
  • Inventory Control
  • Strategic Planning
  • Data Interpretation
  • Client Engagement
  • Clear Communication
  • Creative Problem-Solving
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

Services+ Phone Advisor

Kelly Connect
05.2023 - Current

Supervisor

Sheetz
08.2022 - 05.2023

Picker Packer

Cardinal Health
03.2022 - 08.2022

CAP 2 Supervisor

Walmart
08.2020 - 01.2022

High School Diploma -

Penn Foster Career School

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Maykol Mesa