Open To Work
Maykol Mesa
Front End TL
Cape Coral,FL
Summary
I am a proactive, adaptable go-getter with a passion for building customer connections. Known for delivering exceptional service, I thrive in dynamic environments, bringing a strong work ethic and a drive to make a positive impact.
Overview
6
6
years of professional experience
Work History
Front End TL
Walmart
North Fort Myers
01.2025 - Current
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Engaged customers through effective interpersonal skills to foster positive interactions.
- Collaborated with team members to meet project objectives and ensure timely completion.
- Provided guidance to colleagues, promoting a collaborative work environment.
- Utilized software and tools to streamline processes, improving overall performance.
- Supervised cashier team for efficient transactions, ensuring accurate financial records.
Services+ Phone Advisor
Kelly Connect
Cape Coral
11.2022 - 01.2025
- Answered incoming calls promptly, delivering outstanding customer service.
- Assisted customers with account setup and configuration of products and services.
- Identified root causes of customer issues using problem-solving and critical thinking techniques.
- Performed remote access sessions to diagnose technical issues efficiently..
- Resolved client inquiries promptly while maintaining a high standard of service.
- Collaborated with team members to enhance client engagement strategies.
- Assisted customers with product inquiries and provided tailored recommendations.
Supervisor
Sheetz
Stow
01.2022 - 11.2022
- Directed and supervised a team of 15 employees in daily operations, resulting in improved workflow and service delivery.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Tracked project progress and provided timely feedback to staff members for continuous improvement.
- Monitored employee productivity regularly to identify opportunities for improvement.
- Managed staff scheduling to maintain adequate coverage during peak times, ensuring seamless operations.
- Resolved customer complaints promptly to ensure high levels of customer satisfaction.
- Trained and mentored team members on customer service best practices.
CAP 2 Supervisor
Walmart
North Fort Myers
08.2020 - 01.2022
- Ensured timely completion of tasks by supervising CAP 2 team effectively.
- Monitored and assessed staff performance, providing targeted guidance to enhance skills and address challenges.
- Facilitated regular progress review meetings with CAP 2 team, fostering open communication and actionable feedback.
- Developed training plans and led onboarding sessions, equipping new employees with essential skills for immediate contributions.
- Aided team members in resolving technical problems to enhance overall productivity.
- Contributed to the development of processes, procedures, and policies for work activities.
- Managed conflict resolution among staff while ensuring compliance with protocols.
- Utilized data analysis from past projects to optimize departmental operations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2021
Skills
- Customer relationship management
- Customer engagement
- Inbound sales
- Process optimization
- Staff supervision
- Team collaboration
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Front End TL
Walmart
01.2025 - Current
Services+ Phone Advisor
Kelly Connect
11.2022 - 01.2025
Supervisor
Sheetz
01.2022 - 11.2022
CAP 2 Supervisor
Walmart
08.2020 - 01.2022
High School Diploma -
Penn Foster Career School