Mayla F. Granado
San Antonio,TX
Summary
Dynamic Development Product Owner at USAA with a proven track record in Agile practices and risk management. Expertly prioritized product backlogs to maximize business value, while fostering cross-functional collaboration. Championed successful product delivery, ensuring alignment with stakeholder expectations and regulatory compliance. Recognized for critical thinking and effective relationship management in high-stakes environments.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Development Product Owner
USAA
San Antonio
04.2023 - Current
- Manage sprints and monitored progress against project timelines.
- Assess business value of new features prior to implementation.
- Facilitate daily stand-up meetings to review progress towards sprint goals.
- Identifyrisks associated with product initiatives and proposed mitigation strategies.
- Collaborate with development teams to ensure successful delivery of products.
- Communicate regularly with stakeholders to ensure alignment on product strategy and vision.
- Ensure compliance with regulatory standards related to the product portfolio.
- Gather and prioritizeproduct requirements from stakeholders.
- Collaborate with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
Research Analyst II
USAA
01.2012 - Current
- Conducts basic research and analysis. Interpreted quantitative and qualitative data to develop insights into consumer behavior
- Key Contribution: Assisted management with the new channels at the time in research, i.e., Digital MSAT and Chat.
- Key Contribution: Lead programmer for the USAA Mem.
- Key Contribution: Managed the West contract, saving USAA up to $26K in 2013.
Senior Administrative Associate
USAA
01.2007 - 01.2012
- LEGAL PROFESSIONAL: Lead the non-immigration effort on behalf of USAA.
- Key Contribution: Provided analysis and solutions in the matter of changing business needs. Created processes for ongoing employment-related visa renewals. Liaison to Staffing, Employee Relations and External Counsel. Mitigates risk for Enterprise. Participated with Enterprise Ops Counsel to identify employees subject to International Traffic in Arm Regulations (ITAR) and Export Administration Regulation (EAR).
- ADMINISTRATIVE: Sole assistant to AVP, two EDs and their HR business partners in support of MX.
- Key Contribution: Coordinated and assisted with organizational development planning by processing unit code requests for MX (9,000+ employees) every month. Acted as advisor for unit code planning and Manager Self Service instruction. Saved company money by maintaining the accuracy of IT Core Services bill (saved budget $7000 in 2008). Coordinated all logistics for area’s large planning session activities (Touchpoint 2012). Contact for departments’ system accesses.
- SPECIAL PROJECTS/DEPARTMENT ASSISTANCE: Produced and reported on 100-day Survey results for the San Antonio office. Leveraged partner knowledge to co-create MX page on the BP sharepoint space in order to integrate ongoing information exchange for the MX team. Integral team member of the 2011 PS picnic team to negotiate best contract for USAA from Sea World. Planned and executed 12 individual people moves in 2011. Performed test work in IPM Success Factors project in 2008.
Executive Assistant
Enterprise Rent-A-Car
San Antonio
02.2007 - 05.2007
- Provided executive support to Group Vice President & General Manager (GVP). GVP’s subordinates were located in San Antonio and all of South Texas. Handled customer complaints as the representative of the corporate office.
- Key Contribution: Organized and documented feedback and resolutions for management.
Accounting Analyst
Mississippi Emergency Management Agency
07.2006 - 09.2006
- Provided auditing analysis and support on state applicant requests for reimbursement as a result of losses sustained from Hurricane Katrina. Provided summary of compliance/exception in the areas of labor, materials, contracts, and equipment and submitted in accordance with Federal statute.
- This was a contracted position for two months.
- Key Contribution: Assisted in the creation and submission of multi-million dollar applicant bids.
Education
MBA - Jurisprudence
Texas A&M University
College Station, TX 12.2020 - 12.2022
MBA - Business Administration
University of The Incarnate Word
08.2010 - 08.2012
Bachelor of Arts - Management
Our Lady of the Lake University
05.2006
Skills
- Relationship management
- Situational leadership
- Critical thinking
- Agile practices
- Risk assessment and management
- Cross-functional collaboration
- Business value analysis
- Product backlog prioritization
- Sprint planning
Awards
Life Member of Delta Mu Delta Honor Society, Dean’s List 2004-2005, Business Scholar 2004-2005
Affiliations
- Professional in Human Resource, CI 7/01/2010-6/30/2013
- Society for Human Resource Management member 2005 - 2011
- Vice President of Society for Human Resource Management (SM) Chapter #5353 in 2006
- Big Brothers and Big Sisters mentor 4/2010 – 12/2011
Languages
Spanish
Professional
References
References available upon request.
Timeline
Development Product Owner
USAA
04.2023 - Current
MBA - Jurisprudence
Texas A&M University
12.2020 - 12.2022
Research Analyst II
USAA
01.2012 - Current
MBA - Business Administration
University of The Incarnate Word
08.2010 - 08.2012
Executive Assistant
Enterprise Rent-A-Car
02.2007 - 05.2007
Senior Administrative Associate
USAA
01.2007 - 01.2012
Accounting Analyst
Mississippi Emergency Management Agency
07.2006 - 09.2006
Bachelor of Arts - Management
Our Lady of the Lake University
References
References upon request
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