Maylah Tarawalie
Dumfries,VA
Summary
Dynamic Medical Records Director with extensive experience at Medical Facilities of America, excelling in electronic health records management and quality improvement. Proven track record in enhancing patient care documentation and compliance with HIPAA regulations. Strong leadership and communication skills foster collaboration among healthcare teams, driving operational excellence and achieving high standards in patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Care Manager
Maxim Healthcare
BURKE, VA
03.2022 - Current
- Analyzed financial data such as budget reports, cost analyses, in order to make informed decisions regarding resource allocation.
- Collaborated with medical professionals in order to develop individualized treatment plans for patients.
- Resolved conflicts between clients and patients, families or caregivers when necessary.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Assessed patient needs to ensure appropriate care was provided.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
- Negotiated with vendors and suppliers for medical equipment and supplies needed for client care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Provided training to staff on healthcare regulations and best practices.
- Monitored and evaluated staff performance, providing feedback and coaching for development.
- Assisted in the development of marketing strategies to promote home care services.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Conducted performance reviews for Home Care employees.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Participated in risk management initiatives by evaluating potential risks associated with home health care services.
- Led team meetings to discuss client progress, staff performance, and operational improvements.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Provided ongoing support and guidance to Home Care staff members.
Medical Records Director
Medical Facilities Of America
Burke, VA
06.2018 - Current
- Developed, implemented and maintained medical records policies and procedures.
- Facilitated ongoing record review and reported results to quality improvement committee.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Collaborated with physicians, nurses and other healthcare professionals to improve quality of patient care documentation.
- Maintained record of authorized information taken from charts.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Monitored trends in coding practices and communicated changes to appropriate personnel within the organization.
- Trained staff on proper use of the electronic health record system.
- Reviewed medical records for accuracy, completeness and compliance with applicable laws and regulations.
- Ensured timely release of information in accordance with federal and state laws, accreditation standards, organizational policy and other regulatory requirements.
- Established and upheld procedures for medical records collection, coding and filing.
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Evaluated patient care documentation to ensure accuracy of data entry into electronic health record system.
- Maintained accurate inventory control systems for all paper-based medical records.
- Provided education on HIPAA regulations related to access and disclosure of protected health information.
Relationship Manager
Guaranty Trust Bank
Freetown, Sierra Leone
09.2016 - 09.2017
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Provided training sessions for colleagues on best practices.
- Developed strategies to attract new customers while retaining existing ones.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Managed relationships with tax authorities, bankers and auditors.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Human Resources Assistant
Guaranty Trust Bank
Freetown, Sierra Leone
09.2012 - 09.2016
- Prepared reports on HR metrics for senior management review.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Prepared job postings for open positions on the company website and other job boards.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Developed and implemented effective recruitment strategies to attract qualified candidates.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Assisted with the development of training programs for staff members.
- Participated in HR training and workshops to improve skills and knowledge.
- Updated HR databases with employee changes in position, salary, and personal information.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Gathered personnel records from other departments or employees.
- Coordinated communication with external partners like insurance vendors and recruitment agencies.
- Assisted in developing job descriptions and person specifications.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Facilitated new hire orientations and employee training sessions.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Prepared materials and reports for compliance audits.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Monitored timekeeping records for accuracy and completeness.
- Supported the performance review process by collecting and summarizing employee evaluations.
- Maintained employee records in compliance with state and federal regulations.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Performed administrative tasks related to payroll processing or benefit administration.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Conducted background checks and employment verifications for potential hires.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Enforced HR policies and advised employees on labor regulations and company procedures.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ04-2023
Bachelor of Science - Commerce
Fourah Bay College University of Sierra Leone
Freetown, Sierra Leone 03-2012
Skills
- Electronic health records
- Record management
- Quality improvement
- HIPAA compliance
- Patient care documentation
- Critical thinking
- Problem solving
- Team leadership
- Communication skills
- Facility oversight
- Goal setting
- Medical clinical procedures
- Basic life support for health care providers (BLS)
- Project management
- Manage records
- Analytical thinking
- Reliability
- Healthcare consulting
- Recruit well-qualified staff
- Risk management
- Quality assurance
- HIPAA guidelines
- Training and mentoring
- CPR/AED
- Schedule management
- Facility management
- Operating plans development
- Occupancy strategies
- Written communication
- Epic systems
- Quality assessment
- Administrative staff supervision
- Relationship building
- Patient education
- Patient satisfaction
- Compliance advisory
- HIPAA
- Quality assurance controls
- Clinical quality program standards
- Information systems development
- Risk mitigation
- Operations management
- Employee training program
- Regulatory compliance
- Data accuracy
- Policy development
- Staff training
Accomplishments
- Two times employee of Month 2019
- 2020 Patient Satisfaction Mention Employee
- Best Student class of 2011 Fourah Bay College University of Sierra Leone
Languages
English
Professional
Afrikaans
Native/ Bilingual
Certification
- Certified Nursing Assistant for the states of Virginia and Washington DC
References
References available upon request.
Timeline
Home Care Manager
Maxim Healthcare
03.2022 - Current
Medical Records Director
Medical Facilities Of America
06.2018 - Current
Relationship Manager
Guaranty Trust Bank
09.2016 - 09.2017
Human Resources Assistant
Guaranty Trust Bank
09.2012 - 09.2016
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Commerce
Fourah Bay College University of Sierra Leone
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