Maylani Joy CASTILLO
Mckinney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Truck Shift Lead
Tiff’s Treats
03.2023 - Current
- Managed inventory and ordered supplies to keep cookie truck well stocked with necessary supplies.
- Operated commercial kitchen equipment and tools.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Packaged customer purchases with care.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Measured and mixed ingredients accurately to assist in baking process.
- Collected payments accurately with debit and credit card, using Point of Sale system to process transactions.
- Washed dishes and sanitized prep area at end of each shift.
- Lifted and moved items weighing no more than 50 pounds using proper lifting techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Assistant Manager
Great American Cookies
01.2020 - 03.2023
- Decorated cookie cakes according to customer requests.
- Processed customer orders and payment transactions.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
- Prepared frostings and other toppings for cookies and cookie cakes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on bakery methods and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervisor
Round Table Pizza
03.2019 - 07.2019
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Learned new menu offerings and options easily to assist customers with selecting items..
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Waitress
Jeff's Vegan
07.2018 - 02.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Cashier
Kroger
11.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Heritage High School
Frisco, TXSkills
- Customer Service
- Teamwork Skills
- Kitchen Equipment
- Cake and Pastry Decoration
Timeline
Truck Shift Lead
Tiff’s Treats
03.2023 - Current
Assistant Manager
Great American Cookies
01.2020 - 03.2023
Supervisor
Round Table Pizza
03.2019 - 07.2019
Waitress
Jeff's Vegan
07.2018 - 02.2019
Cashier
Kroger
11.2017 - 06.2018
High School Diploma -
Heritage High School
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