Maylea Almanzar
Durham,NC
Summary
A highly organized and detail-oriented administrative assistant with a proven track record of providing comprehensive administrative support. Possessing strong organizational skills, exceptional communication, and a keen attention to detail, I am dedicated to ensuring efficient office operations and delivering outstanding assistance.
Overview
5
5
years of professional experience
Work History
Receptionist/Front Desk
Massage Envy
Durham, NC
07.2023 - Current
- Providing excellent customer service to members and guests by greeting, welcoming, and directing them to appropriate personnel.
- Under taking manager duties
- Data Entry
- Cash handling (Deposits)
- Managing bank deposits and checks.
- Scheduling and confirming appointments.
- Processing cash, payments, and FSA cards
- verifying coverage of procedures by medical insurance
- Juggling multiple tasks and setting priorities efficiently.
- Resolving between 30-40 customer issues weekly.
- Following and executing the sales process and script.
- Educating clients on new and expanded services, and retail skin care products.
- Acquired knowledge of massage terminology
- Maintained accuracy in transaction documentation by preparing daily shift reports and balancing the cash register.
- Driving member retention through outreach via phone and email.
- Recognizing and supporting team goals to protect workplace culture.
- Maintaining a professional clinic and reception area.
- Checking in and checking out clients.
- Building positive relationships with team members and clients.
Assistant
JP & M Contractor LLC
Durham, NC
01.2020 - Current
- Maintaining accurate notes for all customer requests to ensure timely and satisfactory service.
- Handling in-line customers in a polite and efficient manner.
- Answering and redirecting emails.
- Scheduling appointments.
- Maintaining, Organizing, and filing employee and client paperwork.
- Data Entry
- Creating payroll report for submission
- Serving as Spanish Interpreter when needed
- Creating monthly spending reports
- Creating and submitting invoices
- Processing payments
- Providing W9 forms to potential clients
Waitress and Cashier
Heavenly buffaloes
Durham, NC
04.2021 - 08.2023
- Calculating employee hours to ensure correct payroll disbursements
- Ensuring accurate and timely completion of bi-weekly payroll
- Handling Bank deposits (Checks & Cash)
- Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolving guest complaints to maintain complete customer satisfaction.
- Processing cash registers and credit card machines to cash out customers.
- Explaining menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintaining cleanliness in the dining room and work areas by bussing and resetting tables.
- Assisting manager in all areas when needed
Education
Graduated - Majoring in Math & Science
Charles E Jordan High school
Durham, NC06-2020
Associate of Science - Nursing
Durham Technical Community College
Durham, NCSkills
- Adapts easily to new concepts
- Multitasking and prioritization
- Teamwork and collaboration
- Work well under pressure
- Organizational skills
- Communication skills
- Strong work ethic
- Fluent in Spanish
- Computer skills
- Microsoft
- Excel
- Meevo
- Adobe docs
- Outlook
- Front desk
- Customer service
- Sales
- Bookkeeping
- Cash Handling
- Inventory Tracking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist/Front Desk
Massage Envy
07.2023 - Current
Waitress and Cashier
Heavenly buffaloes
04.2021 - 08.2023
Assistant
JP & M Contractor LLC
01.2020 - Current
Graduated - Majoring in Math & Science
Charles E Jordan High school
Associate of Science - Nursing
Durham Technical Community College