Mayleen Bollinger
SURPRISE,AZ
Summary
CONTACT Adaptable professional with 25 years of experience and a proven knowledge of provider relations, public health administration and risk management. Aiming to leverage my abilities to successfully fill the RN Case Manager role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Accomplished Registered Nurse Case Manager with 5+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in hospice settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
School Nurse
AB Staffing
10.2022 - Current
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Oversaw health services for school.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
- Performed health screening for students and faculty by conducting vision and hearing evaluations.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
RN Case Manager
Dignity Health Hospice
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
RN Case Manager
Sage Hospice
09.2021 - Current
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures
- Modified patient treatment plans according to symptoms, responses and conditions
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Facilitated non-judgmental and non-discriminatory care to preserve patient autonomy, dignity and rights
- Attended educational workshops and reviewed professional publications to maintain competency in nursing specialty
- Managed individualized patient care by promoting and restoring patient health through nursing process
- Developed individualized plan of care to perform appropriate treatments as ordered by physician
- Kept accurate records and charts related to medications and treatments according to policies, procedures and physician orders
- Assessed and evaluated patient physical, mental and emotional status to assist with care needs
- Conducted patient assessment, prioritizing data collection based on patient condition or needs.
RN Case Manager
Seasons Hospice
03.2021 - 08.2021
- Taught patients and significant others to manage illness or injury by explaining post-treatment home care needs
- Prescribed and administered medications to patients based on symptoms and conditions
- Assessed and evaluated patient physical, mental and emotional status to assist with care needs
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Kept accurate records and charts related to medications and treatments according to policies, procedures and physician orders
- Presented health information and treatment options to patients and families as needed
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures.
RN Supervisor
Abrazo Scottsdale Campus
12.2019 - 02.2021
- Consulted and coordinated with health care team members to assess and evaluate patient care plans
- Reported symptoms, condition changes and vital signs to primary care doctors, patients and families
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution
- Developed individualized plan of care to perform appropriate treatments as ordered by physician
- Provided customized patient and family education to foster continuum of care
- Managed individualized patient care by promoting and restoring patient health through nursing process
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Developed individualized plan of care to perform appropriate treatments as ordered by physician
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures
- Presented health information and treatment options to patients and families as needed
- Reported symptoms, condition changes and vital signs to primary care doctors, patients and families.
RN Floor Nurse
Paradise Valley Hospital
Phoenix, AZ
10.2008 - 02.2019
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
RN Staff Nurse
Mercy Hospital
San Diego, CA
07.1998 - 10.2023
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
Grand Canyon University
10.2008 - 11.2019
- Maintained and enhanced knowledge of public health concerns through attendance at workshops, meetings, specialty clinics and classes
- Determined availability of medical equipment and supplies, assisting in procurement of deficiencies
- Reported symptoms, condition changes and vital signs to primary care doctors, patients and families
- Developed individualized plan of care to perform appropriate treatments as ordered by physician
- Initiated resuscitative measures to reduce disability and death from acute circulatory and respiratory emergencies
- Managed individualized patient care by promoting and restoring patient health through nursing process
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution
- Attended educational workshops and reviewed professional publications to maintain competency in nursing specialty
- Taught patients and significant others to manage illness or injury by explaining post-treatment home care needs
- Consulted and coordinated with health care team members to assess and evaluate patient care plans
- Obtained specimens and performed EKG tests using proper techniques and procedures
- Kept accurate records and charts related to medications and treatments according to policies, procedures and physician orders
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Developed and recorded treatment plans as directed by physician.
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Performed therapeutic nursing interventions to promote patient well-being
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures
- Prepared patients for examinations, procedures and treatments and assisted healthcare professionals during operations
- Maintained proper personal sanitation and regularly sterilized equipment
- Assessed and evaluated patient physical, mental and emotional status to assist with care needs
- Facilitated non-judgmental and non-discriminatory care to preserve patient autonomy, dignity and rights
- Provided customized patient and family education to foster continuum of care
- Conducted patient assessment, prioritizing data collection based on patient condition or needs.
Education
Bachelor of Science - Nursing Science
Grand Canyon University
Phoenix, AZ08.2012
Skills
- Patient Examination
- EMR Systems
- Diet and Nutrition
- Hospice Education
- Blood Draw and Sample Collection
- Patient Condition Monitoring
- Disease Processes
- Accurate Documentation
- Medical Recordkeeping
- Medication Side Effect Knowledge
- Compassionate and Caring
- Staff Training
- Direct Patient Care
- Chronic Disease Management
- Seizure Management
- Patient Care
- Patient and Family Advocacy
- Hearing Screenings
- Medical Assessments
- Medical Screening
- Vision Screening
- Pain Management
- Strong Clinical Judgment
- Call Triaging
- Oxygen Saturation Standards
- Diabetes and Nutrition Education
Certification
RN
CPR
Additional Information
- Patient Care Assessment Medicare Regulation Treatment Preparation Medical Supply Management Medical Assessments Nursing Consultation Patient Intervention Injection Administration Atrial Fibrillation Patient Admission Case Conferences Heart Failure Clinical Quality Improvement Managing Patient Cases Patient and Family Liaison First Aid Delegation and Motivation Routine Examinations Wound Management Alternative Treatments Pain Prevention Healthcare Personnel Supervision Student Precepting Active Learning Admissions and Discharge Processes Treatment Plan Modification Infection Control Procedures Acute and Chronic Pain
Timeline
School Nurse
AB Staffing
10.2022 - Current
RN Case Manager
Sage Hospice
09.2021 - Current
RN Case Manager
Seasons Hospice
03.2021 - 08.2021
RN Supervisor
Abrazo Scottsdale Campus
12.2019 - 02.2021
RN Floor Nurse
Paradise Valley Hospital
10.2008 - 02.2019
Grand Canyon University
10.2008 - 11.2019
RN Staff Nurse
Mercy Hospital
07.1998 - 10.2023
Bachelor of Science - Nursing Science
Grand Canyon University
RN Case Manager
Dignity Health Hospice