MAYLEEN PEREZ-SOSA
Moreno Valley,CA
Summary
As a dedicated professional with a background in customer service and business management, I have a strong track record in cultivating lasting client relationships. In roles as a Lash Technician and bilingual Receptionist, I demonstrated adept customer service, organizational skills, and meticulous attention to detail. Eager to contribute these skills to a dynamic team, I bring a commitment to excellence and a proven work ethic. I am confident in my ability to make a positive impact on your organization's success.
Overview
2
2
years of professional experience
Work History
Lash Technician
Self-employeed
Moreno Valley, CA
03.2023 - Current
- Built strong relationships with customers by providing exceptional customer service.
- Responded to customer inquiries by phone, email and in person.
- Organized appointments according to availability while ensuring that no double bookings occurred.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Kept track of customer services and preferences for future reference.
Receptionist
Mendyk Chiropractic
Moreno Valley, CA
03.2022 - 12.2022
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Translated medical documents from English to Spanish for patients and healthcare professionals.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Attended staff meetings regularly to discuss updates on policies and procedures within the clinic.
Education
High School Diploma -
Riverside City College
Riverside, CA06-2024
Skills
- Customer Service
- Organizational Skills
- Bilingual Communication
- Record Keeping
- Administration
- Adaptability
- Attention to Detail
- Patient Scheduling
- Front Desk Operations
- Telephone Etiquette
Languages
Spanish
Professional
Timeline
Lash Technician
Self-employeed
03.2023 - Current
Receptionist
Mendyk Chiropractic
03.2022 - 12.2022
High School Diploma -
Riverside City College
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