Mayleen Santos Watson

Portfolio Management and Engagement:

• Oversaw a portfolio of monthly donors, volunteers, in-kind donors, faith-based communities, and organizational groups.
• Streamlined volunteer coordination processes for community service, seasonal drives, and ongoing programs volunteer opportunities.
• Nurtured volunteers, fostering their transition into donors and major contributors.
• Designed and executed community engagement strategies aligned with organizational objectives.

Fundraising and Volunteer Coordination:

• Contributed to fundraising efforts through donors stewardship, strategic communications, and event planning.
• Led the organization and coordination of volunteer events, community activities, and assisted in corporate employee engagement initiatives.
• Managed volunteer hour tracking, reporting, and responded to inquiries within the CRM system.
• Ensured accurate and current CRM records for donors, volunteers, and stakeholders to enhance relationship management.

Administrative Support:

• Assisted with operational tasks, including gift processing, donor acknowledgements, and creation of online donation forms.
• Prepared and reconciled EFT reports in collaboration with the finance team.

Marketing and Communications:

• Developed promotional materials, such as flyers and brochures, for the agency and its programs.
• Currently assisting and creating social media content and collaborated with the Chief Development and Communications Officer for social media postings.

4o

• Provides essential support for fundraising initiatives and donor stewardship efforts. Manages various administrative development tasks, such as gift processing, revenue tracking, donor recognition, and database management. Handles donor inquiries and resolves issues related to checks, credit cards, and EFT payments via phone, email, or letter. Assists the Finance team with monthly reconciliations between DonorPerfect and the general ledger. Led the implementation of DonorPerfect as the CRM system for donor tracking and reporting, leveraging data to enhance communication processes.