Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayleen W Hadley

Kansas City,MO

Summary

Dynamic hospitality professional with extensive experience at Orangewood Inn & Suites, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Proficient in hotel software and reservation management, consistently fostering positive experiences that encourage repeat visits. Committed to maintaining a professional appearance and environment.

Overview

16
16
years of professional experience

Work History

Hotel Receptionist

Orangewood Inn & Suites
12.2020 - 10.2024
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Restaurant Waiter

Jun Restaurant
04.2017 - 05.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Massage Therapist

Woodside
09.2008 - 08.2018
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Established and implemented massage protocols and procedures.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.

Education

Associate Of Applied Science - Massage Therapist

Heritage College
Kansas City, KS
05.2008

GED -

Park Hill South High School
Kansas City, MO
05.2004

Skills

  • Microsoft office
  • Reservation management
  • Initiative-taking
  • Guest relations
  • Patience and tolerance
  • Professional appearance
  • Hotel software expertise
  • Problem-solving

    • Teamwork and collaboration

  • Hospitality services
  • Cash handling
  • Transportation arrangements
  • Phone and email etiquette
  • Teamwork
  • Customer satisfaction
  • Active listening
  • Check-in and Check-out procedures
  • Self motivation
  • Professionalism

Timeline

Hotel Receptionist

Orangewood Inn & Suites
12.2020 - 10.2024

Restaurant Waiter

Jun Restaurant
04.2017 - 05.2019

Massage Therapist

Woodside
09.2008 - 08.2018

Associate Of Applied Science - Massage Therapist

Heritage College

GED -

Park Hill South High School

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Mayleen W Hadley