Maylen Cantillo
Results-driven customer service professional with experience in telecommunications, retail chat support, and team supervision. Currently pursuing a degree in Hospitality and Tourism Management, complemented by training in Passenger Cabin Crew and Tourism. Committed to enhancing airport guest services and fostering a welcoming experience for travelers.
Work History
International Cultural Exchange Program
2 YearsEngaged in cultural exchange program focused on childcare and cultural immersion in the United States, enhancing cross-cultural understanding.
Coordinate responsibilities and communicate with the host family; adapt to changing daily needs.
Coordinated responsibilities with host family, adapting to daily needs to ensure smooth transitions and positive experiences.
Chat Support Agent
- Resolved customer inquiries regarding orders, returns, and product availability across phone and chat channels.
- Assisted shoppers with account access, payment issues, and website navigation for smooth online transactions.
- Documented case details accurately in CRM systems to maintain consistent customer records and follow-up.
- Processed cancellations, exchanges, and refund requests while following company policies and service guidelines.
Customer Service Representative Agent
- Supported customers with account inquiries, service-related questions, and problem resolution.
- Assisted customers with account inquiries, service-related questions, and problem resolution to enhance customer satisfaction.
- Supervised customer service operations and guided agents in effectively resolving customer concerns.
- Ensured service quality and maintained professional communication during customer interactions.
Education
Associate of Science - Hospitality And Tourism Management
Flight Attendant Training Certificate - Aviation
Skills
Certification
The Making of Walt Disney World
Hudson County Community College
Certificate of Completion — 72 Training Hours