MAYLEN RAMIREZ
Dallas
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Coffee Barista
YOLK
Dallas
08.2022 - Current
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to ensure efficient table assignments.
- Collaborated with kitchen staff to communicate guest needs effectively.
- Assisted in training new hosts on operational procedures.
- Maintained cleanliness and organization of the best stand area.
- Monitored dining room flow to optimize seating efficiency.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Prepared and served high-quality coffee beverages to customers daily.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cashier
ZAAP
Dallas
05.2020 - 07.2022
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Collaborated with team members to ensure smooth daily store operations during peak hours.
- Trained new cashiers on policies, procedures, and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and promoting repeat business.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX, United States06.2022
Skills
- Guest relations
- Reservation management
- Customer inquiries
- Dining room flow
- Team collaboration
- Conflict resolution
- Organizational skills
- Communication skills
- Time management
- Attention to detail
- Sales recommendations
Certification
- TABC
- Food Handlers
Languages
Full Professional, Full Professional
References
Referees available upon request
Timeline
Host/Coffee Barista
YOLK
08.2022 - Current
Cashier
ZAAP
05.2020 - 07.2022
High School Diploma -
Bryan Adams High School