Maylen Rojo

Coordinated patient assessment and staffing adjustments to ensure safe, efficient unit coverage

Oversaw bedside nursing care to maintain high standards of patient safety and clinical protocol adherence.ensuring adherence to clinical protocols and patient safety standards.

Communicated with physician, ancillary departments, and families to support timely care coordination

• Monitored patient flow and escalated bed placement issues to delays in admissions and transfers

Educated patients and families on discharge instructions, disease management, and post-acute care expectations to improve understanding and compliance.

Coordinated interdisciplinary care with physicians, therapists, and case management to ensure timely and effective treatment plans.

• Administered medication and monitored responses, maintaining accuracy with electronic health records and safety protocols.
• Performed comprehensive patient assessment and updated individualized care plan based on changing clinical conditions.

• Trained team members on holistic practice workflows, enhancing patient service delivery.
• Supervised dental assistants and reception staff to ensure seamless daily operations.
• Managed customer service inquiries and complaints, fostering positive patient experiences.
• Resolved patient concerns with calm, professional communication.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.

• Assist the Dentist by performing four-handed dentistry and other chair-side duties.
• Assisted Dentist in managing medical or dental emergencies.
• Collaborated with patients before, during, and after dental procedures to enhance their comfort and understanding.
• Educate patients about proper oral hygiene and plaque control procedures.
• Accurately record treatment information in patient's record.
• Confirmed insurance benefits for patients and monitored claim statuses to ensure smooth processing.
• Display expert use of Dentrix, Eagle Soft computer scheduling program to manage patient appointments.
• Prepared examination room and organized dental trays to facilitate efficient examinations and procedures.
• Work with Digital X-rays, both intraoral and extraoral.