Maylene Cruz Calderon
Decatur,GA
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver, Sales & Customer Service
South East Wholesales
01.2020 - 02.2024
- Customer service, Delivery driver, receive customer orders' and make orders, Quality Control, manage phone , Visit customer. Pull Data, Trainee new employee, multi-tasking.
- Make shopping for store.
- Merchandising
- Help customer inside store, pull data.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Loan Officer and Services Officer
Cooperativa Coopacop
01.2019 - 11.2019
- Responsible for selling accounts and credit cards, Cashier, Responsible for providing customer service, Vault custody, Attend office management tasks
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Utilized risk management strategies to attain high loan approval rates.
- Maintained strict confidentiality of bank records and client information.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
Customer Service
San Patricio Medflix, Guaynabo P, R
01.2016 - 01.2019
- Health Plan Readability Check, working medical plan authorizations, Quoting patients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
Sales Representative
Claro
01.2015 - 01.2016
- To offer customers excellent service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service
Cabrera Express
01.2014 - 01.2015
- Cashier, Responsible for providing customer service, Quality Control Officer, Provide support as assistant to management.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Teller
First Bank
01.2012 - 01.2014
- Cashier, Responsible for providing customer service, Responsible for selling accounts and credit cards, Attend office management tasks
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
- Wrote and distributed customer correspondence.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Reached out to existing bank customers and offered personalized support for different needs.
- Educated customers about available services, products and bank resources.
- Trained new hires on customer service policies and procedures.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
- Balanced daily cash drawers accurately, ensuring accountabilities for all financial transactions processed throughout day.
- Executed wire transfers, stop payments and account transfers.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Continuously sought opportunities for personal growth and professional development within role.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Monitored and verified suspicious activity on customer accounts.
- Skillfully promoted additional banking products based on individual customer needs, increasing cross-selling success rates.
- Educated customers on online banking and mobile banking applications.
Sales Manager
AT&T-Canton Mall
01.2011 - 01.2013
- Responsible for providing customer service, Responsible for creating employee hours, organize inventory received to store, Personnel supervision.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented systems and procedures to increase sales.
- Recruited and hired top-level talent to add value and expertise to sales department.
Education
No Degree -
National University College
Bayamón, PR05.2019
Associate's degree in Dental Assisting -
National University College-Bayamon
Bayamon Puerto Rico01.2014
Skills
- Loan Officer Experience
- System Administration
- Computer Networking
- Microsoft Windows
- Loan Origination
- Office Management
- Bilingual
- Customer service
- Spanish
- Basic math
- Communication skills
- Sales
- Cash register
- Cash handling
- POS
- Retail sales
- Computer skills
- Analysis skills
- Windows
- Microsoft Office
- Computer networking
- Customer support
- English
- Microsoft Access
- Administrative experience
- Organizational skills
- Management
- Supervising experience
- Accounting
- Payroll
- Leadership
- Front desk
- Data entry
- Clerical experience
- Word processing
- Office management
- Computer literacy
- Assembly
- Medical office experience
- Banking
- Cash reconciliation
- Warehouse experience
- Distribution center
- OSHA
- Wireless sales
- Jewelry sales
- Loss prevention
- RX30
- Medical Billing Systems
- Punctuality
- Customer Service Specialist
- Quick keyboard handling
- Internet and technology domain
- Volunteer Family Readiness Program (ARMY)
- Defensive Driving
- Customer Service
- Database Management
- Processes and procedures
- Schedule Management
- [Spanish] Fluency
- Customer rapport
- Shipping and packaging
- Valid Driver's License
- Order picking and processing
- Data Management
- Customer Relations
- Recordkeeping
- Organizational Skills
- Dependable and Responsible
- Attention to Detail
- Analytical and Critical Thinking
- Basic Math
Certification
Driver's License, 03/01/22, 05/01/28
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Driver, Sales & Customer Service
South East Wholesales
01.2020 - 02.2024
Loan Officer and Services Officer
Cooperativa Coopacop
01.2019 - 11.2019
Customer Service
San Patricio Medflix, Guaynabo P, R
01.2016 - 01.2019
Sales Representative
Claro
01.2015 - 01.2016
Customer Service
Cabrera Express
01.2014 - 01.2015
Customer Service Teller
First Bank
01.2012 - 01.2014
Sales Manager
AT&T-Canton Mall
01.2011 - 01.2013
No Degree -
National University College
Associate's degree in Dental Assisting -
National University College-Bayamon
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