Maylene Rafael
Las Vegas
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Caesars Entertainment. Proven ability to build rapport with customers and handle cash transactions efficiently. Recognized for enhancing guest experiences and boosting beverage sales through strategic upselling. A reliable team player with a strong focus on maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Caesars Entertainment
05.2024 - Current
- Delivered prompt and attentive service to guests in high-volume environment.
- Assisted customers with drink selections, enhancing overall dining experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Learned cocktail preparation techniques to support bartenders during peak hours.
- Handled guest inquiries and complaints professionally, promoting positive relationships.
- Collaborated with team members to streamline operations and improve customer flow.
- Processed transactions accurately using point-of-sale systems for efficient service.
- Participated in training sessions to develop product knowledge and service skills.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Event Server
Atomic Golf
01.2023 - 12.2024
- Delivered exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Set up event spaces efficiently, arranging tables and chairs to meet specific venue layouts.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders to guests.
- Maintained cleanliness and organization of serving areas throughout events, adhering to health standards.
- Assisted in inventory management by tracking supplies used during events, supporting restocking efforts.
- Adapted quickly to changing event needs and schedules, demonstrating flexibility under pressure.
- Provided feedback on event operations, contributing ideas for improvement in future gatherings.
- Trained new servers on best practices for service delivery and customer engagement strategies.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Monitored dietary restrictions and served guests with special needs.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
Employment Specialist
Express Employment
12.2020 - 01.2023
- Developed customized employment plans for clients to enhance job readiness and marketability.
- Conducted thorough assessments of candidates to match skills with employer needs effectively.
- Facilitated workshops on resume writing, interview techniques, and job search strategies to improve client confidence.
- Collaborated with local businesses to identify staffing needs and promote client placement opportunities.
- Trained junior staff on best practices for candidate screening and selection processes.
- Implemented tracking systems to monitor progress of candidates throughout the employment process.
- Analyzed labor market trends to provide informed guidance on skill development and career pathways.
- Led initiatives to improve employer engagement and strengthen partnerships within the community.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Matched clients to open positions based on skills and work requirements.
- Collaborated with HR to resolve payroll discrepancies and improve employee satisfaction.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Processed payroll for 150+ employees, ensuring accuracy and compliance with regulations.
Beverage Cart Attendant
Coyote Springs
05.2017 - 12.2019
- Delivered exceptional customer service by promptly serving beverages and snacks to golfers on the course.
- Managed inventory levels, ensuring all products remained well-stocked and organized for efficient service.
- Maintained cleanliness and functionality of beverage cart, adhering to health and safety standards.
- Assisted in training new staff members on product offerings and customer engagement techniques.
- Developed strong relationships with customers, enhancing their overall experience during outings.
- Monitored sales trends to recommend popular items for seasonal menus and promotions.
- Collaborated with management to streamline cart operations, improving service speed and customer satisfaction.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
- Greeted guests and inquired into beverage choices.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
Education
No Degree - Product Development
FIDM
Irvine, CASkills
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Reliability and punctuality
- Stress tolerance
- Building rapport with customers
- Cash handling proficiency
- High energy and stamina
- Warm and friendly
- Team player attitude
- Problem-solving capacity
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Tagalog
Native or Bilingual
Timeline
Cocktail Server
Caesars Entertainment
05.2024 - Current
Event Server
Atomic Golf
01.2023 - 12.2024
Employment Specialist
Express Employment
12.2020 - 01.2023
Beverage Cart Attendant
Coyote Springs
05.2017 - 12.2019
No Degree - Product Development
FIDM