Maylenia Nieves

Service and Food Champion

Taco Bell

11.2023 - Current

Assisted customers with menu selections to enhance dining experience.
Maintained cleanliness and organization of service areas for optimal efficiency.
Learned food safety standards and implemented practices during service operations.
Supported team members in delivering high-quality service during peak hours.
Adapted quickly to changing customer demands and menu items throughout shifts.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Handled cash transactions accurately, ensuring proper change distribution to customers.
Engaged with guests to gather feedback on services and improve overall satisfaction.
Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
Reduced order processing time through effective multitasking and prioritization of tasks.
Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
Contributed to a positive team atmosphere by maintaining a professional attitude and providing support to fellow employees in all areas of service.
Increased repeat business by establishing rapport with customers through friendly interactions and personalized service.
Demonstrated attention to detail when assembling orders, ensuring accuracy according to customer preferences.
Adhered to all sanitation guidelines when handling food items, ensuring the safety and well-being of customers at all times.
Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
Supported team members during busy periods by taking on additional tasks as needed for seamless operations.
Assisted in inventory management, accurately tracking stock levels and placing timely orders for supplies.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers promptly and took orders to keep flow of traffic moving.
Performed shift change tasks each day to keep store neat and running smoothly.
Promptly resolved customer complaints, escalating major issues to supervisor.
Processed orders on POS system and accepted cash and charge payments.
Made change and returned correct cash and coin to patrons.