Maylin Ceballo
Miami,FL
Overview
5
5
years of professional experience
Work History
Sales Associate
Maylinshoes&company
Miami, FL
03.2019 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
Education
High School
CubaSkills
- Promotional Support
- Sales Development
- Business Development
- Retail Loss Prevention
- Client Account Management
- Product Sales
- Payment Processing
- Inventory Control
- Verbal/Written Communication
- Time Management
- Energetic Self-Starter
- Customer Service
- Display Setup
- Client Service
- Store Opening and Closing
- Flexible Schedule
- Merchandising Knowledge
- Retail Merchandising Expertise
- Guest Relations
- Excellent Communication Skills
- Reliable and Punctual
- Relationship building
- Exceptional customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Maylinshoes&company
03.2019 - 10.2023
High School