Dedicated mental health case manager specializing in communication and client advocacy. Implemented care solutions that enhance client outcomes and promote community engagement. Navigated changes in dynamic environments while ensuring high-quality service delivery. Strong analytical and problem-solving skills drive team success and meet organizational objectives.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Mental Health Caseworker
Emergence Health Network Jail Diversion
El Paso, Texas
02.2022 - Current
Executed crisis intervention strategies during emergencies to stabilize situations.
Provided comprehensive crisis intervention services, including assessments and referrals for individuals in distress.
Conducted intake assessments to prioritize client needs effectively.
Developed individualized treatment plans addressing clients' mental health concerns.
Collaborated with healthcare professionals to create integrated client care plans.
Educated clients on coping strategies and community resources available for support.
Facilitated support groups to enhance client engagement and promote healing.
Maintained accurate records of client interactions and progress notes.
Parole Officer
Texas Department Of Criminal Justice
El Paso, Texas
09.2023 - 09.2024
Supervised offenders to ensure compliance with parole conditions.
Conducted regular home visits to assess offender progress and behavior.
Developed individualized rehabilitation plans for parolees based on assessments.
Collaborated with community organizations to connect offenders with essential support resources.
Facilitated counseling sessions addressing offenders' personal and social issues to promote rehabilitation.
Coordinated with law enforcement agencies regarding parole violations and incidents.
Provided referrals for mental health services to support rehabilitation efforts.
Prepared reports summarizing cases for review by judges and legal personnel.
Served as a liaison between corrections departments and community organizations that provide re-entry programs for former inmates.
Investigated violations of parole or probation conditions and took corrective action.
Collaborated with local law enforcement agencies in investigations related to criminal activities by parolees.
Guided and assisted parolees in job searches, housing, education, counseling, and healthcare services to enhance reintegration.
Mental Health Case Manager
La Mente Behavioral Health
El Paso, Texas
10.2021 - 06.2022
Coordinated client care plans with multidisciplinary teams for comprehensive support.
Conducted assessments to determine clients' mental health needs and resources.
Developed individualized treatment plans tailored to each client's unique situation.
Monitored client progress through regular follow-up sessions and adjustments.
Provided crisis intervention and support during critical situations for clients.
Guided clients in navigating community resources to enhance access to essential services.
Facilitated group therapy sessions to promote peer support and communication skills.
Delivered emotional support to youth in crisis, fostering resilience and stability.
Documented client progress and program activities to ensure continuity of care and accountability.
Assisted in organizing community outreach events for youth engagement.
Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
Actively sought out innovative approaches to working with challenging youth populations.
Assisted youth with practicing coping skills to achieve completion of treatment goals.
Provided guidance to parents and guardians about adolescent development issues.
Youth Services Case Manager
Workforce Solutions Borderplex
El Paso , TX
09.2020 - 09.2021
Developed individualized service plans for youth based on assessment results.
Developed service plans for each client based on their identified needs and goals.
Facilitated communication between clients and community resources to ensure access to support services.
Coordinated workshops to enhance job skills and workforce readiness.
Provided guidance on job search techniques such as resume writing tips and interview preparation.
Collaborated with local agencies to deliver coordinated case management services for comprehensive support.
Advocated for client needs within workforce development system to improve service access and outcomes.
Participated in multidisciplinary team meetings to discuss cases and develop strategies for interventions.
Collaborated with school personnel to develop academic plans that maximize educational potentials of students.
Organized outreach events to engage at-risk youth in available programs.
Assisted clients in assessing needs for employment and educational resources.
Data Entry Clerk
Empire Today
El Paso, Texas
09.2013 - 03.2017
Collected and organized information for entry, prioritizing entries to increase efficiency.
Entered data into company systems for flooring orders and customer information.
Verified accuracy of data entries to maintain database integrity.
Maintained confidentiality of sensitive information entered into the system.
Identified and corrected data entry errors to prevent duplication across systems.
Organized documents to enhance retrieval speed and processing accuracy.
Assisted in training new staff on data entry procedures and software use.
Performed data entry from paper documents, emails, and other sources into computer systems.
Updated existing records with new or revised information.
Conducted audits of data to identify discrepancies, ensuring high database integrity.
Collaborated with teams to streamline data entry workflows, reducing processing time.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ
06-2020
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ
Skills
Client assessment
Crisis intervention
Crisis de-escalation
Treatment planning
Case management
Rehabilitation planning
Evidence-based methods
Case documentation
Regulatory compliance
Employment training
Team collaboration
Client advocacy
Effective communication
Training delivery
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Qualified Mental Health Professional Community Services
References
References available upon request.
Timeline
Parole Officer
Texas Department Of Criminal Justice
09.2023 - 09.2024
Mental Health Caseworker
Emergence Health Network Jail Diversion
02.2022 - Current
Mental Health Case Manager
La Mente Behavioral Health
10.2021 - 06.2022
Youth Services Case Manager
Workforce Solutions Borderplex
09.2020 - 09.2021
Data Entry Clerk
Empire Today
09.2013 - 03.2017
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Master of Science - Clinical Mental Health Counseling