Maylin Vasquez
Charlotte,United States
Summary
Dynamic customer service professional with extensive experience at Paymentus, excelling in problem-solving and communication. Proven track record in managing customer payments and reducing outstanding accounts. Skilled in data entry and appointment scheduling, delivering exceptional service while enhancing operational efficiency. Committed to understanding client needs and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Paymentus
Charlotte , Nc
08.2023 - 02.2025
- Processed and managed customer payments.
- Managed administrative tasks including filing, database updates and report generation.
- Conducted customer conversations to understand their needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Administrative Assistant
Addeco Staffing
Gastonia, NC
05.2022 - 07.2023
- Welcomed visitors and shared company details.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Managed offer process including salary negotiations, background checks, drug screens, reference checks.
- Interviewed job applicants to obtain information on work history, education or job skills.
Dental Receptionist
Kind smiles
Charlotte, NC
01.2020 - 03.2022
- Managed communication through inbound calls and emails.
- Coordinated patient appointments and consultations.
- Verified patient's eligibility for benefits under various insurance plans.
- Managed daily administrative duties including document filing, report preparation, and supply ordering.
Education
Associate of Arts -
Gaston College
Dallas, NC05-2026
High School Diploma -
Ashbrook High School
Gastonia 06-2018
Skills
- Customer service
- Data entry
- Appointment scheduling
- Communication skills
- Problem solving
- Office administration
- Verbal and written communication
- Call center procedures
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Paymentus
08.2023 - 02.2025
Administrative Assistant
Addeco Staffing
05.2022 - 07.2023
Dental Receptionist
Kind smiles
01.2020 - 03.2022
Associate of Arts -
Gaston College
High School Diploma -
Ashbrook High School
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