Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizardo A. Cotto Maysonet

Bayamon,PR

Summary

Experience Collections Inbound/Outbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs, offering exceptional customer service and retaining disgruntled clients who have issues with the company's product and payments. Specializes in dealing with angry clients, processing large amounts of call data and interpreting customer service data from a spreadsheet. Superior computer skills and telephone etiquette.

Overview

4
4
years of professional experience

Work History

Car Washer

VIAS Car Rental
Carolina, PR
02.2009 - 03.2010
  • Performed basic maintenance check
  • Assisted with local automobile deliveries
  • Cleaned vehicle external area by hand, brush and by operating washing equipment
  • Performed other job-related duties as assigned

Sales Representative and Customer Service

Radio Shack
Bayamon, PR
05.2007 - 01.2009
  • Customer Satisfaction
  • Greeted Customers
  • Customer Assistance
  • Weekly Sales Reports
  • Credit Payments
  • Counting Cash
  • In-Store Purchases
  • Cash Registers
  • Customer Service Experience

Collection Representative

Preferred Health Plan
San Juan, PR
01.2006 - 03.2007
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed high call volume with tact and professionalism.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Collect payments on past due bills.
  • Organize list according to severity of delinquency.
  • Utilize computer systems to handle skip tracing.

Education

High School Diploma - undefined

Miguel de Cervantes Saavedra
Bayamon, PR
2006

Skills

  • MS Windows proficient
  • Strong client relations
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Expertise in invoice and payment transactions
  • Advanced computer proficiency (both PC and Mac)
  • Extensive history with predictive dialers
  • Skilled in call center operations
  • Strong in MS Access and Excel
  • Cash handling and management
  •  XP/Vista software

Timeline

Car Washer

VIAS Car Rental
02.2009 - 03.2010

Sales Representative and Customer Service

Radio Shack
05.2007 - 01.2009

Collection Representative

Preferred Health Plan
01.2006 - 03.2007

High School Diploma - undefined

Miguel de Cervantes Saavedra

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Lizardo A. Cotto Maysonet