Maylon Lewis
Summary
Results-driven professional recognized for high productivity and efficient task completion. Specialized in lead generation, customer relationship management, and sales forecasting to ensure optimal performance. Excel in communication, problem-solving, and adaptability, using these soft skills to navigate complex fast paced environments successfully and meet targets consistently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service, USPS
01.2024 - Current
- Managed and optimized daily delivery routes, adjusting to changing circumstances (weather, road conditions, etc.), and ensuring timely and efficient mail and package delivery within tight deadlines.
- Coordinated vehicle and equipment usage to maximize efficiency across multiple delivery routes, ensuring that resources were utilized effectively while minimizing downtime.
- Identified and implemented process improvements to reduce delivery time and increase accuracy, contributing to the optimization of overall workflow for rural delivery operations.
- Met daily delivery deadlines consistently by planning and organizing daily tasks, ensuring that all routes were completed within the prescribed time frame.
- Maintained detailed logs of delivery activities, mileage, and time spent on each route, providing comprehensive reports to management for route optimization analysis and performance reviews.
- Collaborate closely with other USPS staff (e.g., clerks, supervisors) to coordinate the timely sorting and dispatch of mail, ensuring alignment with overall operational goals, and delivery deadlines.
- Managed delivery schedules and practices according to USPS standards, proactively identifying inefficiencies and addressing them to enhance overall service delivery.
Commercial Account Manager, Federal Systems Integrators
Zscaler
Raleigh, NC
06.2019 - 06.2023
- Partnered with four teams across the company and numerous outside partners to source, drive, and close new business.
- Consulted with customers to identify their needs, and develop customized solutions.
- Developed and implemented strategies to increase client retention.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Conducted regular check-ins with clients to ensure that their needs were met.
- Developed custom solutions for customers based on their individual business objectives.
- Managed client accounts, including providing guidance on product selection.
- Negotiated terms of contracts with clients to maximize profitability.
Inside Sales Specialist
ADT Security Services
Jacksonville, FL
12.2017 - 01.2019
- Developed and executed sales strategies to increase revenue and meet customer needs.
- Executed targeted research strategies to pinpoint market opportunities, key rivals and sector dynamics.
- Implemented new processes for tracking customer orders and managing inventory.
- Collaborated with the marketing team to create promotional materials for products and services.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Branch Manager
Enterprise Rent-A-Car
Fernandina Beach, FL
05.2014 - 10.2017
- Oversaw day-to-day operations of the branch while supervising three teams, and leading by example through customer service.
- Orchestrated staff scheduling, hiring, and training processes.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Responsible for managing and coordinating the rental fleet, performing quality assurance, and planning for a proper reservation success rate.
- Monitored the financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Analyzed data to identify trends related to products, services, customers, and markets served by the branch.
Education
Bachelor of Arts in Sociology -
University of Florida
Gainesville, FL12.2014
Skills
- Customer Relationship Building
- Team Leadership
- Report Analysis
- Training & Mentoring
- Revenue Growth
- Cross-functional Collaboration
- Process Improvement
- Research & Due Diligence
- Project Coordination
- Inventory Management
Certification
Notary Public, State of North Carolina - Commission Expires 11/2027
Public Speaking and Presentation Training, Mandel Communications
Technical Skills
Databases: Salesforce; Classic & Lightning, Microsoft O365, Google Workspace, Salesloft, ConnectLeader, Outreach, ZoomInfo, Linkedin Sales Nav
Compliance Programs: FedRAMP, CMMC
Timeline
Rural Carrier Associate
United States Postal Service, USPS
01.2024 - Current
Commercial Account Manager, Federal Systems Integrators
Zscaler
06.2019 - 06.2023
Inside Sales Specialist
ADT Security Services
12.2017 - 01.2019
Branch Manager
Enterprise Rent-A-Car
05.2014 - 10.2017
Bachelor of Arts in Sociology -
University of Florida
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