Hi, I’m
Maylon Tureaud
Cypress,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am self-driven, hardworking, quick learner and resiliant. I am a creative visionary, problem solver, with futuristic as my number one Clifton Strength. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
Dominion Firm Agency
Licensed Insurance Broker
01.2023 - Current
Job overview
- Attended industry conferences to stay informed of latest products and trends.
- Negotiated contracts and terms of sale with potential customers.
- Followed up promptly with interested clients to close sales.
- Identified and solicited sales prospects in agency databases.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Developed sales strategies to increase sales of insurance policies.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed and implemented promotional strategies to increase customer base.
- Educated clients on insurance policies and procedures.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
GoCo.io
Client Success Specials
10.2021 - Current
Job overview
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed client service training processes.
- Followed up with customers about resolved issues to maintain high standards of client service.
- Established strong relationships with key customers, resulting in increased client loyalty.
- Followed up with customers about resolved issues to maintain high standards of client service.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Joined business development meetings and supported market outreach plans to improve business development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Enforced use of required processes and tools for partnership management.
- Facilitated strategy development and planned with cross-functional teams.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built relationships with partner internal teams.
- Coordinated logistics and established structure for partnership programs.
Omni Interactions
CONTRACTED- CUSTOMER SERVICE REPRESENTATIVE
04.2021 - 07.2021
Job overview
- Placed catalog orders for customers
- Provided information regarding completed orders
- Received credit account payments
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Promoted available products and services to customers during service, account management, and order calls.
Asurion
CUSTOMER SUPPORT REPRESENTATIVE
03.2016 - 04.2018
Job overview
- Researched and identified solutions to technical problems.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Posted payments to accounts and maintained records.
- Investigated accidents or incidents to determine cause and extent of damages.
- Determined appropriateness of payers to protect organization and minimize risk.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Interviewed policyholders to verify information and obtain additional details.
- Verified client information by analyzing existing evidence on file.
Helzberg Diamonds
OFFICE MANAGER
12.2013 - 02.2016
Job overview
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
University of Phoenix
Bachelor of Science from Small Business Management And Entrepreneurship
05.2025
Lone Star College
No Degree from General Studies
02.2020
Skills
- Continuous Quality Improvement (CQI)
- Cultural Awareness
- Creative Solutions
- Customer Inquiries
- Best Practices and Methodologies
- Personnel Training
- Administrative and Office Support
- Client Contact
- Effective Customer Communication
- Customer Relations
- Calm and Professional Under Pressure
- Quarterly Reviews
- Investigate Claims
- Client Correspondence
- HTML5
- CSS3
- Git & the Command Line
- GitHub
- Version Control
- FTP & Web Hosting
- Zendesk
- Data Entry
- Troubleshooting
- Interviewing
- Recruiting
- Hiring
- Microsoft Office
- Management
- Training
- Adobe Photoshop
- Visual Studio Code
- PROFESSIONAL
- SKILLS
- Creative visionary
- Reliable and professional
- Organized
- Time management
- Team player
- Fast learner
- Motivated
- Focused & Task Driven
- Leadership
- PERSONALSKILLS
- CRM Systems
- Operational Efficiency
- Sales and Upselling
- Revenue Quotas
- Sales Report Generation
- Customer Account Management
- Salesforce CRM Experience
- Renewal Opportunities
- Strategic Communication
- Business Development
- Schedule Management
- Client Rapport-Building
- Customer Retention Strategies
- Benefits Programs
- First-Tier Technical Support
- Customer Retention
- Training Seminars
- Mentoring
- Technical Issue Resolution
- Selling Skills
- Customer Service
- Research
- Zoom
- Issue and Resolution Tracking
- Collaborative Team Player
- Customer Accounts Management
- Customer Care
- Client Relationships
- Customer Interaction
- Customer Communication and Empathy
- Organizational Skills
- Auditing Service Requests
- Customer Experience
- Compliance Requirements
- Maintenance Needs
- Partnership Development
- Customer Relationship Management
- Organizational Leadership
- Collaborate Cross-Functionally
- Data Collections
- New Policy Quotations
- Product Knowledge
- Administrative Support
- Life Insurance Sales
- Marketing
- Marketing Techniques
- Persuasive Negotiations
- Appointment Management
- Persuasive Selling
- Payment Method
- Insurance Recommendation
- Premium Calculations
- Update Records
- Premium Collection
- Identifying Opportunities
- Clinical Support
- Billing Procedures
- Licensing Requirements
- Carrier Relations
- Health Insurance Industry Knowledge
- Lead Prospecting
- Insurance Sales
- Production Goals
- Final Expense Insurance
- CRM Tracking
- Sales Quota Achievement
- Commission Calculation
Timeline
Licensed Insurance Broker
Dominion Firm Agency
01.2023 - Current
Client Success Specials
GoCo.io
10.2021 - Current
CONTRACTED- CUSTOMER SERVICE REPRESENTATIVE
Omni Interactions
04.2021 - 07.2021
CUSTOMER SUPPORT REPRESENTATIVE
Asurion
03.2016 - 04.2018
OFFICE MANAGER
Helzberg Diamonds
12.2013 - 02.2016
University of Phoenix
Bachelor of Science from Small Business Management And Entrepreneurship
Lone Star College
No Degree from General Studies