Experienced with community management, conflict resolution, and resident support. Utilizes effective communication and leadership to maintain positive living environment. Track record of fostering inclusive and engaging community atmosphere.
Overview
9
9
years of professional experience
Work History
Resident Assistant
Men's Shelter
09.2024 - 02.2025
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Responded to room transfers, incident reports, and maintenance requests.
Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Security Officer
Men's Shelter
02.2024 - 06.2024
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Family Shelter
06.2023 - 01.2024
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Mobile Tech
Target
10.2021 - 08.2022
Training new store employees
Set up phone / activate phones for customer
Cashier
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Manager
Dollar Tree
06.2020 - 01.2021
Training new store employees
Opening and closing the store
Managing store inventory and ordering new products as necessary
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host
Dallas BBQ
10.2019 - 02.2020
Perform daily tasks such as answering phones and taking food orders
Seat customers accordingly
Help servers if needed/ package takeout food for customers
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintenance
Seagate Summer Beach Club
06.2016 - 09.2019
Clean women’s bathroom
Restock the cleansers closet
Put clean towels in the women’s shower room
Pick up trash from the floors and sand/beach
Education
High School Diploma -
St.Joseph High School
Brooklyn, NY
06-2019
Skills
Conflict resolution
Emergency response
Record keeping
Safety protocols
Time management
Customer service
Team collaboration
Languages
English
Full Professional
French
Limited Working
Timeline
Resident Assistant
Men's Shelter
09.2024 - 02.2025
Security Officer
Men's Shelter
02.2024 - 06.2024
Security Officer
Family Shelter
06.2023 - 01.2024
Mobile Tech
Target
10.2021 - 08.2022
Manager
Dollar Tree
06.2020 - 01.2021
Host
Dallas BBQ
10.2019 - 02.2020
Maintenance
Seagate Summer Beach Club
06.2016 - 09.2019
High School Diploma -
St.Joseph High School
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