Experienced operations and retail professional with strengths in inventory control, customer relationship management, and sales strategy. Proven ability to keep daily business operations organized and customer-focused.
Overview
29
29
years of professional experience
Work History
Proprietor
New Age Cottage, LLC
Waynesboro, Virginia
03.2021 - Current
Manage daily operations of a small, home-based e-commerce metaphysical shop.
Social media marketing across multiple platforms
Increase sales and drive website traffic by creating and publishing content
Assist with customer requests and questions to improve satisfaction.
Add new products to inventory and website
Work on handmade creations daily
Campus Director
Professional Career Institute
Richmond, VA
12.2011 - 03.2018
Directed campus operations for career training programs at Professional Career Institute.
Supervised faculty and staff, coordinating daily campus scheduling to ensure smooth operations.
Reviewed student records and attendance files to maintain academic integrity and compliance.
Developed marketing strategies to promote career training programs. that included reaching out to state programs that assisted students who needed financial assistance
Executive Administrative Assistant To CEO
Senior Healthcare & Travel Nurses
Richmond, VA
12.2011 - 03.2018
Managed executive schedules to optimize time allocation for leadership meetings. and appointments for Senior Healthcare & Travel Nurses leadership, ensuring efficient time management and prioritizing key meetings.
Screened executive phone calls to prioritize client interactions and minimize distractions, keeping focus on critical tasks.
Managed confidential correspondence for healthcare staffing operations, safeguarding sensitive information and facilitating effective communication.
Maintained office files, records, and administrative processes for daily operations.
Tracked and ordered office supplies to ensure adequate resources for staff operations. and coordinated vendor communication.
General Manager Corporate Catering
Mosaic Cafe & Catering
Richmond, VA
08.1997 - 12.2011
Coordinated special events and corporate catering for boxed meals and events for up to 100 attendees, ensuring seamless execution and client satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Led hiring, training, and coaching of service and culinary teams at the Cary Street location to enhance team performance and service quality.
Managed vendor orders, inventory checks, and supply replenishment.
Collaborated with diverse coworkers to achieve operational goals and resolve product and service-related issues efficiently.