Mayme Jones
Palmdale,CA
Summary
Dynamic professional with a proven track record in case management and strategic thinking, honed at LA Family Housing. Skilled in coordinating with community organizations and implementing effective housing plans, demonstrating critical thinking and team collaboration. Excelled in roles requiring creative solutions and front desk management, significantly enhancing participant support and security operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Engagement Coordinator
LA Family Housing
North Hollywood, Ca
04.2024 - Current
- Assist with case management services
- assist with preventing evictions and move in assistance
- Calculate tenant ledgers negotiate payment options with landlords
- Maintain participant records including but not limited to case notes.
- Coordinate and collaborate with community based organizations to receive and coordinate program referrals.
- Use best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness.
- develop housing plans and goals with program participants.
Participant Coordinator
LA Family Housing
Sylmar, Ca
08.2023 - 03.2024
- Coordinates with and supports participants assigned to housing navigators/ case manager to achieve participant's housing goals, acting as a liason between interim housing and housing navigation
- Provide conflict resolution and crisis intervention by encouraging positive methods for problem solving and using restorative justice practices
- Complete intake with participant upon entry to site as needed
- Check participants for contraband at entry to the site as necessary
- Provides accurate and thorough communication and documentation about all incidents involving participants and complete necessary reports
- Collaborates with Mental Health Specialists
- Completes and submits daily occupancy reports as necessary and required per contract
- Assist with identified housing plan tasks as necessary
- Performs daily room checks and support to facilitate room changes
- Submits maintenance requests and supply orders as needed
- Completes daily documentation , maintain case notes and service entries in HMIS , and completes occupant reports as needed
Director Of Security
Professional Security Consultants/ A Team Security
North Hollywood, Ca
11.2016 - 11.2022
- Assisted in the development of security policies and procedures
- Developed and maintained security documentation and records
- Developed and implemented security incident response plans
- Monitored and maintained security equipment
- Investigated security incidents and violations
- Created and enforced security policies and procedures
- Monitored security systems, alarms, and surveillance cameras
- Managed and monitored the activities of all security personnel
- Investigated security breaches and other incidents
- Managed budget for security operations
- Maintained security documentation and records
- Implemented access control systems
- Managed security staff scheduling and training
- Developed and implemented security training programs
- Performed threat assessments and vulnerability analysis
- Implemented disciplinary actions, conducted background investigations
- Conducted New Hire screening
- Deployed a staff of 25 officers
Security Officer
Securitas
Northridge, Ca
06.2016 - 11.2016
- Observe and report , patrol open bank, report writing
Production Assistant
Fresh N Easy
Riverside, Ca
08.2014 - 11.2015
- Organize files , faxing, creating documents and uploading them on PDF , archiving , inventory of documents
- Weighing various food items cleaning the line maintaining good production numbers
Sales Associate
Macys
Moreno Valley, Ca
10.2013 - 01.2014
- Inventory of various documents and merchandise , document control, cleaning workstation balancing cash drawers
Guest Services Representative
Nokia Theatre LA Live
Los Angeles, Ca
08.2009 - 07.2013
- Scanning and examining tickets , assisting the disabled with accessible seating
- Inventory of equipment and lost and found
- Answer multiple phone lines escorting customers to their seats
Education
Psychology A - Social work
Antelope Valley College
Lancaster, CA01.2025
High School Diploma - General Education
West Valley Occupational Center
Woodland Hills, CA08.2022
Skills
- Team player
- Critical Thinking
- Front desk management
- Creative Ideas Development
- Strategic thinking
- Case Management
- Implementation management
Certification
Human Resource Management, 08/01/21
Timeline
Engagement Coordinator
LA Family Housing
04.2024 - Current
Participant Coordinator
LA Family Housing
08.2023 - 03.2024
Director Of Security
Professional Security Consultants/ A Team Security
11.2016 - 11.2022
Security Officer
Securitas
06.2016 - 11.2016
Production Assistant
Fresh N Easy
08.2014 - 11.2015
Sales Associate
Macys
10.2013 - 01.2014
Guest Services Representative
Nokia Theatre LA Live
08.2009 - 07.2013
Psychology A - Social work
Antelope Valley College
High School Diploma - General Education
West Valley Occupational Center
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