Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayna Vessia

Menifee,CA

Summary

  • Business professional with keen eye for administrative excellence and customer service.
  • Proven track record in managing smooth daily operations and client satisfaction.
  • Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
  • Known for strong communication skills, organizational abilities, and keen attention to detail.
  • Collaborative team player focused on achieving results and adapting to changing needs seamlessly.
  • Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Temecula Lavender Company
07.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed routine store inventories of Temecula Lavender Company product, resale merchandise, and paper and office supplies.
  • Optimized store displays and appearance via strategic merchandising.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools, such as: communication tools, content creation tools, and document creation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Top salesperson, having sold over $512,809.88 of product, accounting for 28.6% of all sales since being hired.

Sales Associate

Painted Earth
02.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding product availability, and proper care for merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained clean work environment for patrons and staff
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Library Media Technician

Temecula Unified School District
10.2022 - 01.2023
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Showed patrons where to find library resources and collected equipment, reference pieces and other items.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.
  • Catalogued and sorted books and library materials.
  • Maintained and updated patron records in library system database.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Organized and maintained detailed records on equipment use, materials logs and circulation activities.

Library Volunteer

Susan La Vorgna Elementary School
08.2022 - 10.2022
    • Greeted visitors, answered questions and made book recommendations across subjects and genres.
    • Performed basic book reshelving and obtained items from book drop.
    • Shelved books by subject according to Dewey Decimal System.
    • Scanned and bagged books and other items at check-out desk.
    • Assisted patrons with library's computers and provided information on logging onto Internet.

Library Volunteer

Home INstead Innovation Academy
08.2022 - 10.2022
  • Performed basic book reshelving and obtained items from book drop.
  • Greeted visitors, answered questions and made book recommendations across subjects and genres.
  • Shelved books by subject according to Dewey Decimal System.
  • Scanned and bagged books and other items at check-out desk.
  • Assisted patrons with library's computers and provided information on logging onto Internet.

Library Volunteer

Susan La Vorgna Elementary School
01.2020 - 03.2020
    • Performed basic book reshelving and obtained items from book drop.
    • Greeted visitors, answered questions and made book recommendations across subjects and genres.
    • Shelved books by subject according to Dewey Decimal System.
    • Supported librarian with general administrative tasks.
    • Examined incoming items for signs of damage and documented issues.
    • Scanned and bagged books and other items at check-out desk.
    • Assisted patrons with library's computers and provided information on logging onto Internet.

Retail Store Clerk

Shop Girl
08.2014 - 09.2015
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed inventory control, such as counting and stocking merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

Education

Certificate of Achievement - Library And Information Science

Palomar College
San Marcos, CA
08.2021

High School Diploma -

Susan H. Nelson High School
Temecula, CA
06.2017

Skills

  • Verbal and Written Communication
  • Problem Anticipation and Resolution
  • Scheduling
  • Customer Service Management
  • Organization skills
  • Inventory Tracking and Management
  • Strong multi-tasking
  • Time management
  • Telephone skills
  • Customer service

Timeline

Sales Associate

Painted Earth
02.2023 - 08.2023

Library Media Technician

Temecula Unified School District
10.2022 - 01.2023

Library Volunteer

Susan La Vorgna Elementary School
08.2022 - 10.2022

Library Volunteer

Home INstead Innovation Academy
08.2022 - 10.2022

Library Volunteer

Susan La Vorgna Elementary School
01.2020 - 03.2020

Retail Store Manager

Temecula Lavender Company
07.2018 - Current

Retail Store Clerk

Shop Girl
08.2014 - 09.2015

Certificate of Achievement - Library And Information Science

Palomar College

High School Diploma -

Susan H. Nelson High School

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