Maynor Gonzalez
Helotes,TX
Summary
Hello my name is Maynor Gonzalez I am experienced in providing quality product recommendations and solutions to meet customer needs. I have experience executing sales, service and a good customer experience. I consider myself as a composed individual who is good at adapting to different situations that may arise. Throughout my work experience I have gained a lot of customer service knowledge while assisting different types of individuals. Overall i believe that i am a fast learner and hard worker, always striving to go above and beyond in everything that i do.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
LifeWay Christian Stores
Fontanca, CA
03.2016 - 07.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Retail Sales Associate /Customer Service Representative
Elements Massage
San Antonio, TX
05.2018 - 01.2019
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Optician
Americas Best Contacts And Eyeglasses
Fontana, CA
10.2022 - 01.2023
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Repaired broken frames using specialty tools and equipment.
Education
Associate of Arts - Liberal Arts And General Studies
Chaffey College Fontana
Fontana, CA06.2014
BBA - Business Administration And Management
Western Governor's University
Utah Labor Center Condominium, UTSkills
- Customer Service
- Store Opening and Closing
- Complaint Management
- Friendly and Outgoing
- Problem-Solving
- Sales Expertise
- Fluent in Spanish
- Reliable and Responsible
- Complaint Resolution
- Sales and Promotions
- Microsoft Office
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Optician
Americas Best Contacts And Eyeglasses
10.2022 - 01.2023
Retail Sales Associate /Customer Service Representative
Elements Massage
05.2018 - 01.2019
Customer Service Cashier
LifeWay Christian Stores
03.2016 - 07.2017
Associate of Arts - Liberal Arts And General Studies
Chaffey College Fontana
BBA - Business Administration And Management
Western Governor's University