Maynor Gonzalez
Helotes
Summary
Experienced Administrative Assistant with a strong foundation in human resources and office management. Proven ability to streamline operations, support onboarding, and maintain accurate records with EMR systems. Highly skilled in providing help desk support, quickly addressing staff and community needs while building positive relationships. A natural mentor, able to guide teams to success while exceeding performance goals. Bilingual in English and Spanish, ensuring effective communication and support in diverse settings. Currently working as an Operations Processor contractor at Wells Fargo, where I contribute to high-volume financial operations and support internal processes with precision and efficiency.
Overview
9
9
years of professional experience
Work History
Operations Processor Contractor
Wells Fargo
San Antonio
05.2025 - Current
- Maintained updated records regarding warehouse operations such as receiving, stocking, and shipping processes.
- Utilized tools including barcode scanners to accurately record product movements.
- Implemented strategies to improve operational efficiency while reducing costs.
- Managed incoming stock shipments, ensuring that all products were properly stored and inventoried according to established procedures.
- Conducted regular audits of inventory records in order to identify any discrepancies or errors.
- Ensured compliance with safety regulations while operating material handling equipment.
- Assisted with the preparation of reports on operational activities.
- Processed returns by verifying returned items against original orders and updating records accordingly.
- Prepared shipping documents such as bills of lading, invoices, and packing lists.
- Identified opportunities for cost savings through improved process management techniques.
- Performed data entry of customer orders into company database.
- Developed strategies for optimizing space utilization within the warehouse environment.
- Coordinated with vendors to resolve any issues related to product availability or quality control.
- Performed quality assurance checks on all orders prior to shipment.
- Organized physical inventories by counting each item in specified areas within the warehouse.
Administrative Coordinator
City Of San Antonio
San Antonio
07.2024 - Current
- Provided assistance with special projects as assigned by management team.
- Performed data entry tasks accurately within specified timeframes.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Coordinated meetings and travel arrangements for employees.
- Assisted with the preparation of reports, presentations and spreadsheets.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized team events to promote a positive work environment.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Directed and supported compilation and analysis of technical source data necessary for product development.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Collaborated with IT team members to identify system requirements and resolve problems.
Optician/Receptionist
Americas Best Contacts And Eyeglasses
San Antonio
10.2023 - 06.2024
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Repaired broken frames using specialty tools and equipment.
- Processed payments for products purchased by customers.
- Submitted patient insurance forms and managed simple bookkeeping.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Set and confirmed customer appointments.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled and confirmed appointments and meetings for management team.
Assistant Manager
LifeWay Christian Stores
San Antonio
01.2016 - 12.2017
- Greeted customers and provided friendly customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Handled returns and exchanges according to company policies.
- Operated POS system efficiently including scanning items, entering prices, accepting payments, issuing refunds and credits.
- Coordinated with vendors regarding shipments of merchandise to the store.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Participated in HR training and workshops to improve skills and knowledge.
- Coordinated new employee onboarding with orientation scheduling and preparation.
Education
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UT08-2025
Associate of Arts - Liberal Arts
Northwest Vista College
San Antonio, TX03-2017
Skills
- Customer Service
- Complaint Management
- Problem-Solving
- Sales Expertise
- Fluent in Spanish
- Training solutions development
- Complaint Resolution
- Sales and Promotions
- Microsoft Office
- Bookkeeping
- Insurance verification
- Data entry
- Schedule management
- Recruitment and selection
- Administering interviews
- Conference preparation
- Events logistics management
- Administrative operations
Languages
Spanish
Native/ Bilingual
Timeline
Operations Processor Contractor
Wells Fargo
05.2025 - Current
Administrative Coordinator
City Of San Antonio
07.2024 - Current
Optician/Receptionist
Americas Best Contacts And Eyeglasses
10.2023 - 06.2024
Assistant Manager
LifeWay Christian Stores
01.2016 - 12.2017
BBA - Business Administration And Management
Western Governors University
Associate of Arts - Liberal Arts
Northwest Vista College
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