Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
MAYNOR MEJIA

MAYNOR MEJIA

Opa Locka,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Operations Manager

Evolution Parking And Guest Services
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Guest Services Manager

Nobu And Eden Roc Hotel
05.2022 - 01.2023
  • Managed 18 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations
  • Improved TripAdvisor customer service scores from 180 to 60 from 2021 to 2022.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service
  • Set and managed policies for concierge services and guest relations
  • Maintained high employee satisfaction and performance with hands-on and collaborative style
  • Handled front desk and guest services budget and outlined adherence plans for specific positions
  • Planned specialized service for elderly or disabled guests, ones with children and VIP guests
  • Overhauled concierge, spa and pool services with improved signage, increased hours and better trained attendants
  • Coordinated luggage collection, transportation and storage
  • Oversaw lobby operations and concierge services
  • Reviewed daily bookings, preparing guest rooms prior to arrival
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.

Manager on Duty

JW Marriott
02.2022 - 05.2022
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Developed schedules for up to 20 employees per shift.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Front Office Manager

Grand Beach Hotel
11.2020 - 02.2022
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Created and optimized employee schedules for shift coverage.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Valet Manager

Grand Beach Hotel Surfside
09.2016 - 11.2020
  • Payroll and scheduling for the staff
  • Removed safety hazards, soiled items and trash from customer areas.
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
  • Developed team communications and information for meetings
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Activate emergency action plans and administer first aid, as necessary.
  • Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles
  • Responded immediately to any guest requests or concerns and made sure that issues were promptly resolved
  • Keep parking areas clean and orderly to ensure that space usage is maximized.
  • Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
  • Greet customers and open their car doors.
  • Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Verified vehicles remained secured on lot and with windows marked with last six of VIN, client, key status and driveable status.
  • Took and uploaded photos of vehicles repossessed, won at auction, purchased from private parties and acquired new from manufacturers.

Education

Some College (No Degree) - Computer Information in Technology

Miami Dade College
Miami, FL

High School Diploma -

Hogar Paulo VI
Nicaragua
12.2012

Skills

  • Customer Relationship Management
  • Team Leadership
  • Operations Oversight
  • Schedule Oversight
  • Staff Training
  • Performance Monitoring and Evaluation
  • Multi-Unit Operations Management

References

Andres Auad - Regional Manager - Aaud@evolutionpgs.com - 786-541-6944

Maria Vilchez - General Manager - Mvilchez@nobuedenroc.com - 786-201-0831

Keisha Coward - Director of Operation - Kcoward@jwmarriott.com - 786-356-9672

Odel White - Front Desk Director - Owhite@grandbeachhotel.com - 347-843-1779 

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

Evolution Parking And Guest Services
01.2023 - Current

Guest Services Manager

Nobu And Eden Roc Hotel
05.2022 - 01.2023

Manager on Duty

JW Marriott
02.2022 - 05.2022

Front Office Manager

Grand Beach Hotel
11.2020 - 02.2022

Valet Manager

Grand Beach Hotel Surfside
09.2016 - 11.2020

Some College (No Degree) - Computer Information in Technology

Miami Dade College

High School Diploma -

Hogar Paulo VI
MAYNOR MEJIA