MAYOLI FELIHO
College Park,USA
Summary
Motivated security and customer service professional currently pursuing a B.S. in Criminology. Skilled at remaining calm under pressure, maintaining detailed documentation, and delivering professional service to diverse populations. I am recognized for reliability, strong communication, and commitment to safety and community well-being.
.
A keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patrol Officer
Beltway Protective Services
College Park, MD
05.2025 - Current
- Conducted routine patrols of assigned areas to maintain safety, deter criminal activity, and identify potential security risks or suspicious behavior.
- Responded promptly to alarms, disturbances, and emergencies, coordinating effectively with law enforcement and emergency responders as needed.
- Monitored surveillance cameras and enforced site rules, policies, and regulations while maintaining a visible, professional presence to prevent theft, vandalism, and safety hazards.
- Assisted visitors, employees, and tenants with inquiries and directions, delivering excellent customer service in a security-focused environment.
Receptionist / Front Desk Administrative Assistant
Independent Administrative Assistant
Columbia, MD & Manhattan, New York
05.2024 - Current
- Managed over 50 customer calls per day.
- Coordinated scheduling for meetings and appointments, ensuring timely communication with clients.
- Maintained organized filing system for electronic and physical documents, enhancing retrieval efficiency.
- Demonstrated strong communication, organization, and multitasking skills while balancing multiple administrative responsibilities.
- Delivered friendly, professional customer service and built positive relationships with clients, visitors, and community members.
Self-Employed Nanny
Independent
Washington, DC
01.2026 - 06.2026
- Provided attentive care and supervision for children, ensuring their safety, well-being, and positive development at all times.
- Prepared nutritious meals, snacks, and bottles; assisted with hygiene routines including bathing, dressing, and diaper changes.
- Planned and facilitated age-appropriate educational and recreational activities to support children's engagement and growth.
- Organized playdates and outings, enhancing social skills through interactive experiences.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Sales Associate
ALDI USA
Elkridge, MD
01.2025 - 09.2025
- Delivered exceptional customer service in a high-volume retail environment by efficiently processing transactions, returns, and inquiries while building positive customer relationships.
- Maintained store appearance, rotated stock, and ensured product availability, contributing to a safe and welcoming environment for shoppers and staff.
- Consistently met performance standards and contributed to a team-driven atmosphere. Awarded Employee of the Month (2025).
Customer Service Specialist
Hertz
Hanover, MD
03.2023 - 08.2024
- Increased sales by 10%
- Provided professional service at the rental counter, processing reservations, check-ins, and inquiries while clearly explaining optional products to meet performance goals.
- Calmly handled escalated phone calls and in-person concerns, identifying resolutions that satisfied both customers and company policy.
- Collaborated with team members to improve customer experience; demonstrated strong multitasking and quick decision-making in a high-traffic environment.
Direct Support Professional
Humanim
Columbia, MD
09.2021 - 05.2022
- Supported individuals with intellectual and developmental disabilities by assisting with daily living needs while promoting dignity, independence, and safety.
- Applied crisis intervention and de-escalation techniques to manage challenging behaviors, maintaining a calm and secure environment for clients and staff.
- Documented detailed progress notes tracking client achievements and behavioral changes, ensuring accurate records for interdisciplinary team coordination.
Education
Bachelor of Science - Criminology
University of Baltimore
Baltimore, MD05-2027
Associate of Science - Criminology
Howard Community College
Columbia, MD08-2025
Skills
- Crisis Intervention & De-escalation
- Surveillance Monitoring & Access Control
- Incident Reporting & Documentation
- Escalated Call & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Cash Handling & Transaction Accuracy
- Customer Service Excellence
- Team Collaboration & Reliability
- Microsoft Excel & POS Systems
- Bilingual: French, English
- Physical Stamina & Situational Awareness
- Self-defense tactics
- Stress tolerance
Certification
- CPR Certification 2024 - Present
LANGUAGES & COMMUNITY INVOLVEMENT
Languages: French (Native/Bilingual)
English
Timeline
Self-Employed Nanny
Independent
01.2026 - 06.2026
Patrol Officer
Beltway Protective Services
05.2025 - Current
Sales Associate
ALDI USA
01.2025 - 09.2025
Receptionist / Front Desk Administrative Assistant
Independent Administrative Assistant
05.2024 - Current
Customer Service Specialist
Hertz
03.2023 - 08.2024
Direct Support Professional
Humanim
09.2021 - 05.2022
Associate of Science - Criminology
Howard Community College
Bachelor of Science - Criminology
University of Baltimore