Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayool Kuot

Las Vegas,NV

Summary

Productive Front Office Manager with excellent skills in customer service, office management, and administrative support. Remains professional and tactful in all situations with a focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Offering outstanding verbal communication, writing, and time management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional commit. A dedicated team player is skilled at mediation and conflict resolution. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [Job Title] position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Offering outstanding verbal communication, writing, and time management skills. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. Productive Front Office Manager with excellent skills in customer service, office management, and administrative support. Remains professional and tactful in all situations with a focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

6
6
years of professional experience

Work History

Front Office Manager

The Venetian Hotel Resort Casino
04.2022 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reconciled end-of-day reports to determine accurate billing and payment processing
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Coached employees through day-to-day work and complex problems
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Developed procedures to establish accurate and organized check-in and check-out processes
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Created, prepared, and delivered reports to various departments
  • Monitored customer service trends and provided insights to management team for further improvement
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
  • Delivered performance reviews, recommending additional training or advancements
  • Prepared agendas and took notes at meetings to archive proceedings
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Developed detailed plans based on broad guidance and direction
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Defined clear targets and objectives and communicated to other team members
  • Established team priorities, maintained schedules and monitored performance
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Delivered performance reviews, recommending additional training or advancements.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets

Front Office Supervisor

The Venetian Las Vegas
06.2017 - 04.2022
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Coached employees through day-to-day work and complex problems
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Dispersed petty cash to employees and collected and managed receipts
  • Created, documented, and updated company policies to guide front office personnel in service excellence and industry best practices
  • Prepared agendas and took notes at meetings to archive proceedings
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
  • Created, prepared, and delivered reports to various departments
  • Standardized office structures and processes to promote collaboration and increased performance
  • Prepared reports to assist business leaders with key decision-making and strategic operational planning
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
  • Organized documents for company communication, travel vouchers, and payment services
  • Handled office contracts like leases, utilities, and employee agreements
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Developed procedures to establish accurate and organized check-in and check-out processes
  • Reconciled end-of-day reports to determine accurate billing and payment processing
  • Monitored customer service trends and provided insights to the management team for further improvement
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
  • Delivered performance reviews, recommending additional training or advancements
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Created, documented, and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Created, prepared, and delivered reports to various departments.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared reports to assist business leaders with key decision-making and strategic operational planning.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Handled office contracts like leases, utilities, and employee agreements.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored customer service trends and provided insights to the management team for further improvement.
  • Delivered performance reviews, recommending additional training or advancements.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Created, documented, and updated company policies to guide front office personnel in service excellence and industry best practices
  • Prepared reports to assist business leaders with key decision-making and strategic operational planning
  • Organized documents for company communication, travel vouchers, and payment services
  • Handled office contracts like leases, utilities, and employee agreements
  • Organized documents for company communication, travel vouchers and payment services
  • Monitored customer service trends and provided insights to management team for further improvement
  • Handled office contracts like leases, utilities and employee agreements
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices

Education

Ph.D. - Strategy & Innovation

Capella University
Minneapolis, MN
01.2023

Master of Arts - Business Administration

University of Phoenix
Las Vegas, NV
01.2017

Bachelor of Science - Information Technology

University of Phoenix
Las Vegas, NV
01.2015

Skills

  • Departmental Support
  • Schedule Management
  • Discharge Summaries
  • Staff Management
  • Proficient in PowerPoint and Excel
  • Documentation and control
  • Policy and procedure modification
  • Oral and written communication
  • Issue handling
  • Credit and collections
  • Workflow planning
  • Relationship building
  • Inquiry response
  • Database administration
  • Presentation design
  • Contract negotiations
  • Hotel information
  • Persuasion skills
  • Payroll and budgeting
  • Search Engine Optimization
  • Account Reconciliation
  • Financial Management
  • Budgeting
  • Creative Merchandising
  • Negotiation
  • Sales and marketing
  • Business Development
  • Business planning
  • Strategic planning
  • Business administration
  • Creative Merchandising
  • Oral and written communication
  • Proficient in LMS
  • Proficient in Powerpoint
  • Proficient in excel
  • Oral and writing communication

Languages

Arabic
Swahili
Dinka
Native or Bilingual

Timeline

Front Office Manager

The Venetian Hotel Resort Casino
04.2022 - Current

Front Office Supervisor

The Venetian Las Vegas
06.2017 - 04.2022

Ph.D. - Strategy & Innovation

Capella University

Master of Arts - Business Administration

University of Phoenix

Bachelor of Science - Information Technology

University of Phoenix
Mayool Kuot