Jennifer Mayoral
El Paso,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
El Paso State Supported Living Center
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
People Department Manager
McDonald's
07.2008 - 11.2018
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided coaching to managers on effective leadership techniques, contributing to improved team dynamics.
- Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
- Conducted skills gap analyses to identify areas of opportunity for professional development programs.
- Championed diversity initiatives within the organization, fostering an inclusive workplace culture.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor of Arts - Criminal Justice – Focus on Crime Scene Investigation
Salem University
Salem, WV08.2023
Associate of Science - Criminal Justice
Vista College
10.2021
Skills
- CPR Certification
- Charting and documentation
- Individualized Support Planning
- Crisis Management
- Direct Patient Care
- Decision-making support
- Behavior redirection
- Client Support
- Compassionate Caregiving
Key Qualifications
- Ability to adapt to immediate change and make quick decisions
- Resourceful in solving problems and maximizing resources
- Sensitive, caring, and professional attitude toward staff and clients
Timeline
Direct Support Professional
El Paso State Supported Living Center
04.2024 - Current
People Department Manager
McDonald's
07.2008 - 11.2018
Bachelor of Arts - Criminal Justice – Focus on Crime Scene Investigation
Salem University
Associate of Science - Criminal Justice
Vista College
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