May Pearl Thwe
Torrance,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Sales Manager
Folks for Folks
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Server
Jasmine Phyu Restaurant
01.2020 - 02.2023
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Assistant
Online Business Applications
05.2021 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business Administration And Management
El Camino College
06.2026
Skills
- Student Motivation
- Creative Thinking
- Customer Satisfaction
- Microsoft Office
- Issue Resolution
- Time Management Skills
- Hospitality service expertise
- Staff Management
- Goals and performance
- Relationship Building
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Hindi
Limited Working
Korean
Limited Working
Timeline
Sales Manager
Folks for Folks
11.2023 - Current
Customer Service Assistant
Online Business Applications
05.2021 - 01.2022
Server
Jasmine Phyu Restaurant
01.2020 - 02.2023
Associate of Arts - Business Administration And Management
El Camino College
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